Shopping hell gets stupider
After carefully texting me 3 times to let me know when my delivery would arrive, and confirming a 2 hour window for today, my mattress delivery arrived....3 1/2 hours late.
Delivery window was 7-9am, which I thought was keen if it was coming from Wembley (could be some monster IKEA-zone elsewhere, don't know), because that would take a van straight through north London at rush hour to my door.
Got a call at 8.30am to say sorry, it'll be 1 and a half hours late. HOW late? One and a half hours.
Got another call at just after 10am to say sorry, it'll be 1 and a half hours late.
This time I asked, how is it you're late for a 2 hour delivery window, by more than 2 hours? The guy said sorry, I just got on this truck.
They finally rolled up at 12.30. The delivery guys did not look keen at the prospect of taking my mattress up the stairs to the living room and said they weren't allowed to take it out of the packaging - this apparently meant that they handy handles were inaccessible, making their job harder for them. They damn near left it on the bottom stair, but I asked them nicely to try once more. It made it up the stairs, with only one hole in the middle of the cardboard from the newel post.
I paid £50 for the privilege of staying home today - staying home the whole day, as it turned out - to wait for this.
I'll be writing a letter (audio not entirely safe for work).
Delivery window was 7-9am, which I thought was keen if it was coming from Wembley (could be some monster IKEA-zone elsewhere, don't know), because that would take a van straight through north London at rush hour to my door.
Got a call at 8.30am to say sorry, it'll be 1 and a half hours late. HOW late? One and a half hours.
Got another call at just after 10am to say sorry, it'll be 1 and a half hours late.
This time I asked, how is it you're late for a 2 hour delivery window, by more than 2 hours? The guy said sorry, I just got on this truck.
They finally rolled up at 12.30. The delivery guys did not look keen at the prospect of taking my mattress up the stairs to the living room and said they weren't allowed to take it out of the packaging - this apparently meant that they handy handles were inaccessible, making their job harder for them. They damn near left it on the bottom stair, but I asked them nicely to try once more. It made it up the stairs, with only one hole in the middle of the cardboard from the newel post.
I paid £50 for the privilege of staying home today - staying home the whole day, as it turned out - to wait for this.
I'll be writing a letter (audio not entirely safe for work).