Pathetic
Words fail me.
The logic board on my laptop went out for the 5th time in 25 months today. I called Apple and told them that I needed to speak with someone who was going to replace my machine. I told them that repairing it for the 5th motherfucking time wasn't going to be good enough. I told them that if they insisted on me sending it to them, that it had better have been so that they could melt the son of a bitch down and make an iPod out of it. I told them that there was no way in hell that I was going to settle for another round of repairs this time. Josh, my customer service rep, agreed with me.
Josh's boss did not share Josh's feelings. He said that he was unable to send me a replacement machine at this point in time because he believed that they had finally isolated the faulty part and this repair was going to fix it once and for all. I told him that that statement was bullshit because it was exactly the same fucking thing they had told me on the phone the 4th time my logic board went out (which was only 4 months ago). He said that the matter was out of his hands and that the best he could do was to repair my machine. Again. And I agreed. Because I am a fucking push over.
I let everyone wear me down. I always have and I always will. I cannot, for the life of me, stand up for myself for longer than 5 minutes. After that time I return to my normal insolent-puppy self and let whoever I happen to be confronting back me into a corner and reprimand me until I finally cave in and submit to their demands. I absolutely hate that about myself, but I am completely unable to change it. I've tried. Believe me, I've tried.
I'm so fucking irritated right now and essentially none of that is directed at Apple. I'm just mad at myself for letting some douchebag customer complain manager talk me into accepting the one fucking thing I swore to myself I was not going to allow happen when I picked up the phone in the first place. I'm angry with myself for being too pathetic to stand up for something that I know I am entitled to. But even more than all of that, I'm just upset because I knew that I was going to give in before I ever dialed the fucking number.
The logic board on my iBook will go out again. I will call Apple in a fit of rage demanding a new product and some tart wearing a $7 tie from JC Penny will blow smoke up my ass about how he doesn't have the authority to replace my machine until I finally throw my hands up and send my laptop in for another round of useless goddamn repairs. The cycle will be repeated because I allow it to be repeated. Every single fucking time.
The logic board on my laptop went out for the 5th time in 25 months today. I called Apple and told them that I needed to speak with someone who was going to replace my machine. I told them that repairing it for the 5th motherfucking time wasn't going to be good enough. I told them that if they insisted on me sending it to them, that it had better have been so that they could melt the son of a bitch down and make an iPod out of it. I told them that there was no way in hell that I was going to settle for another round of repairs this time. Josh, my customer service rep, agreed with me.
Josh's boss did not share Josh's feelings. He said that he was unable to send me a replacement machine at this point in time because he believed that they had finally isolated the faulty part and this repair was going to fix it once and for all. I told him that that statement was bullshit because it was exactly the same fucking thing they had told me on the phone the 4th time my logic board went out (which was only 4 months ago). He said that the matter was out of his hands and that the best he could do was to repair my machine. Again. And I agreed. Because I am a fucking push over.
I let everyone wear me down. I always have and I always will. I cannot, for the life of me, stand up for myself for longer than 5 minutes. After that time I return to my normal insolent-puppy self and let whoever I happen to be confronting back me into a corner and reprimand me until I finally cave in and submit to their demands. I absolutely hate that about myself, but I am completely unable to change it. I've tried. Believe me, I've tried.
I'm so fucking irritated right now and essentially none of that is directed at Apple. I'm just mad at myself for letting some douchebag customer complain manager talk me into accepting the one fucking thing I swore to myself I was not going to allow happen when I picked up the phone in the first place. I'm angry with myself for being too pathetic to stand up for something that I know I am entitled to. But even more than all of that, I'm just upset because I knew that I was going to give in before I ever dialed the fucking number.
The logic board on my iBook will go out again. I will call Apple in a fit of rage demanding a new product and some tart wearing a $7 tie from JC Penny will blow smoke up my ass about how he doesn't have the authority to replace my machine until I finally throw my hands up and send my laptop in for another round of useless goddamn repairs. The cycle will be repeated because I allow it to be repeated. Every single fucking time.