A Tale of Walmart
I just had to share this anecdote of a customer today because the utter ridiculousness of it was so extreme that it merits mentioning. Okay, so this dude gets sent over to lawn & garden to purchase a grill that's out front. That's weird in of itself because he's supposed to get that up front, not in lawn & garden. Well after trying to get a clear answer out of what he's looking for, he pulls it up on his phone saying that he doesn't really care about color and we deduce that we do have one in a box. It'll take another person to get it down, but the moron I do not like from sporting goods was there, so it was all good.
"Well, how hard is it to assemble?"
I just stared at him for a moment because I didn't think he was being serious. "...I don't know...?"
"Then I want one from out front." So, I turned to Jason and told him to go get one from out front then.
"I can't. You need a key to get one of those." I just about facepalmed because I kinda assumed that getting a key was implied in my telling him to go get one from out front since we need someone on the register. Before I could tell him this, the customer interrupted asking about who does have a key then. Neither Jason nor myself know. I try to sell him the boxed one again when he asks me how hard it is to assemble.
"I don't know, sir. But it'd be a lot easier and faster to just get this one off the shelf than wait around and try to find someone who has the key and get them to come up and unlock one from out front."
"Well, I don't know how hard it is to assemble it. I want one from out front." My face.
So, I call customer service and get them to agree to give me a key to let me unlock the grill because they're too busy to unlock it themselves. I tell the customer to meet me out front and I'd get it for him. So, I speed off, get the key, and start untangling the grills. I get one free and pull it out just as he rolled up in his truck.
"No, no, I told you! I wanted the blue one!" My face. So, I get one blue one free and am about to start tying the others back up when he demands the middle one. My face. He then opened it up and said, "It doesn't come with an instruction manual or anything?" I was two seconds away from performing a mancheck.
"No, sir. You're honestly only guaranteed that when you buy it in a box."
"Oh, well that's just not right!" So, he starts grumbling and opens up the blue one I have free and takes the manual that was left inside it. "Thank you, Miss Crystal."
"Well, how hard is it to assemble?"
I just stared at him for a moment because I didn't think he was being serious. "...I don't know...?"
"Then I want one from out front." So, I turned to Jason and told him to go get one from out front then.
"I can't. You need a key to get one of those." I just about facepalmed because I kinda assumed that getting a key was implied in my telling him to go get one from out front since we need someone on the register. Before I could tell him this, the customer interrupted asking about who does have a key then. Neither Jason nor myself know. I try to sell him the boxed one again when he asks me how hard it is to assemble.
"I don't know, sir. But it'd be a lot easier and faster to just get this one off the shelf than wait around and try to find someone who has the key and get them to come up and unlock one from out front."
"Well, I don't know how hard it is to assemble it. I want one from out front." My face.
So, I call customer service and get them to agree to give me a key to let me unlock the grill because they're too busy to unlock it themselves. I tell the customer to meet me out front and I'd get it for him. So, I speed off, get the key, and start untangling the grills. I get one free and pull it out just as he rolled up in his truck.
"No, no, I told you! I wanted the blue one!" My face. So, I get one blue one free and am about to start tying the others back up when he demands the middle one. My face. He then opened it up and said, "It doesn't come with an instruction manual or anything?" I was two seconds away from performing a mancheck.
"No, sir. You're honestly only guaranteed that when you buy it in a box."
"Oh, well that's just not right!" So, he starts grumbling and opens up the blue one I have free and takes the manual that was left inside it. "Thank you, Miss Crystal."
