Well, as promised here's the ad for IAG hiring for claims consultants. I've tried to bold the areas that should be stressed for resume beefing, because I know what they're looking for. All I can really add is that IAG is a great company to work for, and good luck. See me if you need assistance beefing up and tailoring your resume to meet IAG's needs. Beleive me, I'm good at it by now. :P
Claims Consultant/s
Job No.:
291462
Location:
Adelaide, Level 7, 80 Flinders Street
Department:
PERSONAL INSURANCE MANUFACTURING
Employment type:
Full time
The Personal Insurance Manufacturing (PIM) division leads the community in developing the right personal insurance products for our customers including motor, home, travel, boat and caravan. We are here to help people repair, rebuild and recover in times of need.
Our national networks of Claims & Assessing centres provide effective help to our customers when they need us most. Equipped with the latest technology and leading edge operating models, our experienced and dedicated staff are there to deliver a consistent, quality customer experience.
We have several vacant roles where you can utilise your claims or telephone customer service experience by being responsible for processing and settling customers’ claims, delivering good customer experience whilst controlling claims costs.
The main focus of this position is communicating with our customers whilst ensuring claims are evaluated, processed and settled in accordance with policy, procedures and guidelines. Working in a busy environment you will process all claims payments appropriately and promptly, maintain detailed records, resolving issues and correspondence enabling you to achieve organizational goals and targets.
Reporting to a Team Manager you will have highly developed customer service and decision making skills and outstanding negotiation and communication abilities. Experience in claims or customer service environment is essential. The successful applicant can multi task, effectively priorities and have clear comprehension of the insurance policies and how they are applied.
If you have good computer skills, able to build relationships and have a bright and enthusiastic approach to your work we would like to hear from you
Short listed applicants will be the subjects of a full probity check.
Contact: Tracey Hocking 08 8233 1218
http://careers.iag.com.au/jobDetails.asp?sJobIDs=291462&lCategoryID=&lLocationID=4051&lWorkTypeID=&stp=AW&sLanguage=en Advertised:
6 Feb 2007 Cen. Australia Standard Time
Closing date:
12 Feb 2007 5:00pm Cen.
-B