The email to my coworker that I can't send ....
Jerkface,
The majority of the hardware requests we’ve received in the last few months have been in the form of HD tickets. Once we were told that all hardware orders would be put on hold until the refresh commenced, we stopped contacting you and asked them to contact you directly to make sure the hardware would be replaced in the refresh. In fact, as folks have realized this is something that is on the horizon - I’m pretty sure some tickets that would have been put in have not been.
If I remember correctly, the majority of the requests were coming from your institutes, but I could be wrong. Primarily because we’ve replaced probably the oldest 10-15% of all of the hardware at the my schools in the last year.
All of the requests I’ve sent you in the last few weeks I was able to replace with old hardware we had on site to get the users up and running until the hardware refresh happens. I rebuilt 2 old laptops last week and have mailed out 2 replacement desktops this week already.
The only outstanding hardware issue I have is for the request you received for a laptop last week and they should have contacted you directly.
Unfortunately, we were not told to keep a running tally and going back through all of our old emails searching for requests and going through all of the closed helpdesk tickets would be too time consuming considering how many months ago this process started.
If there’s anything else I can do to help, please let me know.
Thanks,
The girl that's tired of being bossed around by someone just because he got a raise but is not actually responsible for managing anyone ... much-less her.
Back history if anyone is curious --
We are spending somewhere between 500-750k refreshing the hardware in our company this quarter ... for EVERYONE. He was promoted to manage this project from being my coworker in the helpdesk. I recieved an email this week telling me to compile a list of all of the requests we have sent him, for hardware that we requested be replaced before the refresh goes live - I can only assume because he didn't keep track of the requests and there is absolutely no easy way to do this. It would be monotonous, time consuming, and, and, and .....
I'm sorry. But I'm not doing it unless it comes from the CIO. Kthxbi.
The majority of the hardware requests we’ve received in the last few months have been in the form of HD tickets. Once we were told that all hardware orders would be put on hold until the refresh commenced, we stopped contacting you and asked them to contact you directly to make sure the hardware would be replaced in the refresh. In fact, as folks have realized this is something that is on the horizon - I’m pretty sure some tickets that would have been put in have not been.
If I remember correctly, the majority of the requests were coming from your institutes, but I could be wrong. Primarily because we’ve replaced probably the oldest 10-15% of all of the hardware at the my schools in the last year.
All of the requests I’ve sent you in the last few weeks I was able to replace with old hardware we had on site to get the users up and running until the hardware refresh happens. I rebuilt 2 old laptops last week and have mailed out 2 replacement desktops this week already.
The only outstanding hardware issue I have is for the request you received for a laptop last week and they should have contacted you directly.
Unfortunately, we were not told to keep a running tally and going back through all of our old emails searching for requests and going through all of the closed helpdesk tickets would be too time consuming considering how many months ago this process started.
If there’s anything else I can do to help, please let me know.
Thanks,
The girl that's tired of being bossed around by someone just because he got a raise but is not actually responsible for managing anyone ... much-less her.
Back history if anyone is curious --
We are spending somewhere between 500-750k refreshing the hardware in our company this quarter ... for EVERYONE. He was promoted to manage this project from being my coworker in the helpdesk. I recieved an email this week telling me to compile a list of all of the requests we have sent him, for hardware that we requested be replaced before the refresh goes live - I can only assume because he didn't keep track of the requests and there is absolutely no easy way to do this. It would be monotonous, time consuming, and, and, and .....
I'm sorry. But I'm not doing it unless it comes from the CIO. Kthxbi.