(no subject)
So, I'm doing an NVQ at work. Because I was ever so kindly nominated by my line manager. It is a level 2 NVQ in customer service, and with no disrespect towards City and Guilds I don't think it is really intended for anyone past school leaving age.
An example question and answer from a module i had to complete this morning about using email and writing letters at work;
- Describe how you operate the equipment used for producing and sending written or ICT communications.
- I use a personal computer with a mouse and a keyboard. I rest my hands upon my keyboard and mouse and manipulate them in such a way as to generate words on a screen. I also use a printer to make hard copies of the output that is made as a result of these manipulations.
I can't wait for the next challenging module, probably titled 'Telephone Communication Skills'. I imagine I will have to explain in detail the process of picking up a phone, dialling a number, waiting for an answer and then speaking and responding accordingly to a voice that appears out of the other end of the telephone. Hopefully it will teach me the specific skills needed to stop banging the keypad with my clenched fist then shouting 'ring ring ring ring ring bananana phone' at whoever answers. Which is what I do now.
An example question and answer from a module i had to complete this morning about using email and writing letters at work;
- Describe how you operate the equipment used for producing and sending written or ICT communications.
- I use a personal computer with a mouse and a keyboard. I rest my hands upon my keyboard and mouse and manipulate them in such a way as to generate words on a screen. I also use a printer to make hard copies of the output that is made as a result of these manipulations.
I can't wait for the next challenging module, probably titled 'Telephone Communication Skills'. I imagine I will have to explain in detail the process of picking up a phone, dialling a number, waiting for an answer and then speaking and responding accordingly to a voice that appears out of the other end of the telephone. Hopefully it will teach me the specific skills needed to stop banging the keypad with my clenched fist then shouting 'ring ring ring ring ring bananana phone' at whoever answers. Which is what I do now.