Blinding new insight? "The new consensus among managers is that yelling alarms people, drives them away rather than inspiring them, and hurts the quality of their work."
I've reported to some seriously deranged managers (pathological liar; passive aggressive quisling) but for heaven's sake. No one ever thought yelling inspires people, did they?
This article needed a ruthless editor and a different headline, being very little about screaming bosses or how to cope with them. Instead it focuses on email follies, with a completely unrelated digression about the ridiculous concept of silent yelling from a ridiculous person who calls herself a leadership coach. Yelling silently apparently means "venting" with a stony look or by clenching your hands. I kid you not. Do people pay this woman for her time dishing out this kind of idiocy? Small wonder everyone at work feels like screaming.
With respect to email follies, usually one of my favorite topics, the article goes mad in a different direction. "Managers spend about 25% of their time resolving conflicts, research shows."
Uh huh. Maybe that's not because of snippy emails replacing yelling, but instead because there's about 10,000% too many managers, most of whom are either entirely incompetent or only trained by HR (but I repeat myself).
Really a mess of a column from a normally interesting writer. Some editor should have spiked it or sent it back to re-write. (The mention of fearing a cellphone videotape really jumps out. Sheesh.) Maybe the editor was in HR training to learn how to start sentences with "I feel..." and wait 24 hours to send an email when his writer turned in a column from Bonkersville.