Apr 26, 2009 11:22
On Sunday at 2:38am, guest Ghulam Helman walked in. Guest did not have reservation and wanted me to give him the weekend rate of $71 dollars. Guest claims that Randy has ALWAYS given him the weekend rate even though it will be Sunday. Guest was very persistent and kept asking me to give him the rate of $71 dollars. After I told him I can't and showed him the computer screen of the rate being $149 dollars, he said I could give him the rate or he would speak to the president of the western regional because he knows him very well. Guest threaten me that since I did not give him the rate, he was going to complain since I did not "offer" the weekend rate.
Lets see where this goes.