Look At How Stupid Tony Can Be! (Pt. 73)
I got a good talking to by the boss today. Nothing bad - I'm still in employment. He just basically said, "watch it with the smart-alecky-ness".
Yesterday afternoon a trouble-ticket was escalated to me asking me to grant "Associate A" access to "Associate B's" mailbox. I gave the ticket back to desktop support stating that "This can easily be done from the client's desk through Outlook". Later I find out that they re-assigned the ticket to someone in the IT group that takes care of all the e-mail servers and such. I take the ticket, re-assign it back to them and add a little note explaining how to delegate permissions to a mailbox through Outlook. The note itself was very brief and took in account the expected audience, that being someone who knew their way around a computer and had just enough experience with Outlook. Later on that afternoon, desktop support sent me an IM asking me to elaborate on my instructions because they can't find certain buttons and whatnot. I told them I'd create an easy to follow tutorial on the subject. Below behind the LJ cut is what I sent (and yes, I did go through all the trouble of creating screenshots and modifying them with MS Paint):
1) Go to "Associate B's" computer.
2) Open Microsoft Outlook.
Make sure it is Microsoft Outlook that you opened and not Microsoft Word.
3) While in Outlook, click on Tools...
and select Options. This should open the Options dialogue box.
4) Guess which tab you click on?
WRONG!!! One would think "Mail Setup" but they would be gravely mistaken.
5) Click on the Delegates tab. Click on the Add button. This should open up the "Add Users" dialogue box.
6) Next, in the given field type in "Associate A's" name and then hit the Enter key not once but twice!
Please note the result if you select Jessica Alba's name.
7) Once you have elected Associate A to have permissions to Associate B's mailbox, you must configure exactly what they should have access to and how far the access goes. *Please refer to figure 7A.
Figure 7A
So yeah, it wasn't so well received.
Yesterday afternoon a trouble-ticket was escalated to me asking me to grant "Associate A" access to "Associate B's" mailbox. I gave the ticket back to desktop support stating that "This can easily be done from the client's desk through Outlook". Later I find out that they re-assigned the ticket to someone in the IT group that takes care of all the e-mail servers and such. I take the ticket, re-assign it back to them and add a little note explaining how to delegate permissions to a mailbox through Outlook. The note itself was very brief and took in account the expected audience, that being someone who knew their way around a computer and had just enough experience with Outlook. Later on that afternoon, desktop support sent me an IM asking me to elaborate on my instructions because they can't find certain buttons and whatnot. I told them I'd create an easy to follow tutorial on the subject. Below behind the LJ cut is what I sent (and yes, I did go through all the trouble of creating screenshots and modifying them with MS Paint):
1) Go to "Associate B's" computer.
2) Open Microsoft Outlook.
Make sure it is Microsoft Outlook that you opened and not Microsoft Word.
3) While in Outlook, click on Tools...
and select Options. This should open the Options dialogue box.
4) Guess which tab you click on?
WRONG!!! One would think "Mail Setup" but they would be gravely mistaken.
5) Click on the Delegates tab. Click on the Add button. This should open up the "Add Users" dialogue box.
6) Next, in the given field type in "Associate A's" name and then hit the Enter key not once but twice!
Please note the result if you select Jessica Alba's name.
7) Once you have elected Associate A to have permissions to Associate B's mailbox, you must configure exactly what they should have access to and how far the access goes. *Please refer to figure 7A.
Figure 7A
So yeah, it wasn't so well received.