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I am having major password problems with your site--Your website user interface is really terrible. Cookies don't remember who I am. You site can't remember my password, I simply want to buy ink again.
I wanted to buy ink, tried to log in and got this message:
The page says:
Sorry - ' (removed for web blog) @yahoo.com' is not currently a user in our system
This is completly incorrect. I have ordered from you before.
STEP BY STEP
Here is what happened when I went to create a new account:
'''1'''
https://ink-refills-ink.securesites.com/customersetuponapproval.php with (removed for web blog) @yahoo.com and the same password.
>>>>
'''2'''
I was then sent here:
https://ink-refills-ink.securesites.com/customerinformation.php Welcome
Edit your account information below or Click Here to Review Your Recent Orders.
In otherwords, I was ONLY able to login when I created a new account.
I then clicked "submit changes" button.
>>>>
'''3'''
https://ink-refills-ink.securesites.com/customerinformation.php Changes Made
Edit your account information below or Click Here to Review Your Recent Orders.
>>>>
'''4'''
I hit the Click here button, then I went here:
http://www.ink-refills-ink.com/1customerhistory.php (full site removed for web blog)
In otherwords, then and only then was I able to access my account.
More complaints with Credit or debit information
https://ink-refills-ink.securesites.com/checkout-3.php Credit or Debit Card Information
I cannot use Google Autofill for my credit card.
More complaints after I finished my order
https://ink-refills-ink.securesites.com/checkout-approved.php?invoiceno=10155066&sname= (full site removed for web blog)
Order Approved! NEW: Save your shipping information to make re-ordering easy. Click here to create your account
>>>
https://ink-refills-ink.securesites.com/customersetuponapproval.php I have already created an account! Why am I being asked to create an account again?
Please click the here
http://bailey83221.livejournal.com/tag/complaints and read the Economist article at the bottom of the page.