One step forward, two steps back
Yesterday was another really good, positive, productive work day. Then I got home. Opened my post and there's a fine, for driving my car untaxed. Huh, I think, that's strange, I never got a reminder. Rang the company to query and apparently DVLA still have my old address on record. I tell them I notified them when I moved over three years ago.
Ring up the DVLA to lodge a complaint. They state they never received my notification. I tear my flat apart and I cannot find my log book anywhere, so I think what happened is that I sent it, they never got it and I never realised that I didn't get it back. I got my driving license back ok though, and that's the same fucking DVLA... right.
So, I can't tax it over the phone because it's registered to a different address. No-one is actually able to tell my why just that it's policy. I argue that the situation was the same in September last year yet I was able to tax her over the phone then. Again, no-one had an answer for why...
We've covered that they're fucking useless, right?
I end up having to take the morning off work to go into town (rang my boss last night in panicked hysteria), go to the post office, fill in a 'lost log book' form (making it very clear I sent it to them in May 2014 and that I was very unhappy at having to pay a £25 fee for a replacement for 'losing' it). Then the lump sum for the 6 months tax wiped out my savings. I couldn't set up a DD because of the whole 'wrong address' issue.
This evening I rang up the fine company again and they've at least let me set up a payment plan so I don't have to try and find that. That's a nice £17 a month for the next few months.
I also asked if an apology could get back to the girl I'd spoken to last night because in hindsight I was rude to her (although lets face it, you shouldn't work in the inbound call centre for debt collectors if you can't handle stressed/pissed/angry people!)
I may sound calm as I'm writing this but I'm still stressed out as fuck. I'm very pissed - at the DVLA and myself. I'm embarrassed. I'm stress eating - and just aware enough that I'm doing it but not healthy enough that my coping techniques are working.
Ring up the DVLA to lodge a complaint. They state they never received my notification. I tear my flat apart and I cannot find my log book anywhere, so I think what happened is that I sent it, they never got it and I never realised that I didn't get it back. I got my driving license back ok though, and that's the same fucking DVLA... right.
So, I can't tax it over the phone because it's registered to a different address. No-one is actually able to tell my why just that it's policy. I argue that the situation was the same in September last year yet I was able to tax her over the phone then. Again, no-one had an answer for why...
We've covered that they're fucking useless, right?
I end up having to take the morning off work to go into town (rang my boss last night in panicked hysteria), go to the post office, fill in a 'lost log book' form (making it very clear I sent it to them in May 2014 and that I was very unhappy at having to pay a £25 fee for a replacement for 'losing' it). Then the lump sum for the 6 months tax wiped out my savings. I couldn't set up a DD because of the whole 'wrong address' issue.
This evening I rang up the fine company again and they've at least let me set up a payment plan so I don't have to try and find that. That's a nice £17 a month for the next few months.
I also asked if an apology could get back to the girl I'd spoken to last night because in hindsight I was rude to her (although lets face it, you shouldn't work in the inbound call centre for debt collectors if you can't handle stressed/pissed/angry people!)
I may sound calm as I'm writing this but I'm still stressed out as fuck. I'm very pissed - at the DVLA and myself. I'm embarrassed. I'm stress eating - and just aware enough that I'm doing it but not healthy enough that my coping techniques are working.