Best Buy: We can't say no over the phone, so we lie.

[wristtattoos]

My mother was doing some spring cleaning and found a GPS wall charger that had never been opened. She found the receipt in her files, and called Best Buy customer service to see if she would be able to return the item. She figured its been a few years, it's a long-shot, but what's the harm in calling? The customer service person on the phone looked

Comments

[saanrio]

This seems to be a common theme with them... corporate says that the stores control this or that, and it is not their fault or responsibility, then the store says it is all on corporate. Great deal they have going there. No one is responsible for anything!

[wristtattoos]

Get blown off on the phone, get blown off on the customer service, get blown off at Geek Squad....looks like I need to find a new store to shop at!

[notthebuddha]

You talked to four people, none of whom could help you with the unreasonable request to return years-old merchandise, but each one gave you a lead to someone else who might be able to do something vaguely helpful? And that's bad?

[cumaeansibyl]

[notthebuddha]

The OP apparently did not speak to them personally. I'll bet you a dollar they told mom the store might be able to do something, but the conditionals did not get passed down from mom to daughter to here. There's definitely some sort of faulty transmission, because Best Buy already has a "buy back" program that you arrange for ahead of time:

http://www.bestbuy.com/site/Misc/Buy-Back-Program/pcmcat230000050010.c?id=pcmcat230000050010

[wristtattoos]

Then why didn't the useless employees working there tell us about it when we were in the store? They had no idea what we were talking about. Looks like the "conditionals" did not get passed down from the CS rep to my mother. But feel free to try and blame us!

[notthebuddha]

sorry, it's hard to be diplomatic sometimes

[fortifarse]

But it might be worth trying at some point...

[wristtattoos]

homeboy could use some friends, or something.

[thegully]

You are making assumptions. There is no indication that the word "might" was ever used.

[ljmydayaway]

Okay, first off, the buy-back program only works for items purchased as of May 2011, and from what I understand, you have to have paid for this option when you bought the product.

In other words, it shouldn't have been brought up in the first place, solely considering when the item had originally been purchased.

Secondly (even though I don't need a secondly), according to the page you linked, it doesn't even count toward GPS or GPS accessories.

So the customer service phone rep. should not even have mentioned it as a possibility.

[wristtattoos]

Did you miss the part where the first person we spoke to told us to come into the store?

[notthebuddha]

I read the whole post. If you talked to the same in-store customer service person before and after the Geek Squad, that would be only 3 people instead of 4.

Did the phone support person promise your mom they would buy it back, no if's, and's, or but's?

[wristtattoos]

The customer service person on the phone looked up her order number, said they couldn't do a return, but if we went to the store they can do a "buy back" for the item. We went today to Best Buy so they could "buy back the item", and the customer service rep had no idea what were talking about.