"Honestly, that draconian "drive-through timer" is ruining good service."
So true.
That girl in the first story sounds adorable. xD Running the drive thru all by herself and getting all flustered with the manager yelling in her ear, and probably making all the food herself too. ADORABLE!
they must hate that 3 minute thing. last time i was there, the timer said 4:05. when i asked for my voucher the girl whined "but it wasn't too long of a wait!". hey, a free big mac is a free big mac thank you.
Oooh, I'm going to have to keep an eye out on that. The one near me has stopped the clock when i get to the window sometimes, not when I get my food. And I haven't seen any signage there about *why* they have the timer.
Um, somehow I thought the timer was supposed to grade the employees, not the customers.
If the customers are being rushed because of the timer, something is seriously wrong. If they are spending ten minutes at the window despite getting their food in good time, or making a bunch of changes to their order at the second window, yeah, I can see the customer_suck.
If the customer doesn't even have the time to put the drink in the cup holder, that's bad_service.
The worst case of that I had to deal with was at a KFC I never returned to. The cashier actually told us a second time to please pull forward (in a tone that would have been insulting to a toddler) but there was not yet any room for us to pull forward.That was the last time we went there, mainly because it took us half an hour to get to the second window, where we were asked what we ordered, and then told that they hadn't cooked our orders yet and it would be another few minutes and did we mind pulling into a parking space
( ... )
me too! He was like 16 at the most and was doing the same thing .. I just kept thinking that he would end up calling the wrong person darling and they'd go all customers_suck on him... My Mum hates it when shes called sweetie or darling or anything like that by someone she doesn't know.
I had a lady on the phone today call me sweetie ("Okay thanks sweetie, bye!" To which I replied "OK, bye! :-D"), and then she got all serious like "Sorry, no 'sweetie.' Just bye." It was just weird how she was all serious like that was super offensive. I'm like... whatever, we have 400 calls in queue, see ya.
I agree with you about that stupid timer. I work at a McDonald's in the summer and I get so sick of hearing about stupid times. If the store does well with their times, the managers get a bonus. What do the workers get? Nothing. Except, well, more bitching about the times.
Plus, now that my store's added the McCafe machine, the smoothie maker, and about four or five new drinks that not a single customer in the world is going to understand but not changed the times we're supposed to be hitting in drive through? Kill me now.
I'm counting the days until I'm done with school and can go look for teaching jobs.
This. My boyfriend's store's had several promotions designed to improve worker productivity - and each time, the *entire staff* of the winning store gets something, usually a dinner out but sometimes cash or other nice incentives.
At my former place of employment there was a contest for framing going on and the winning store's management (including the framing manager) got Wii's and the rest of the framing dept, you know, the ones who did all the work, got DSI's. F that mess.
I've not heard of this timer thing, not sure there's ever been a time i've been to the drive through at Maccas that didn't take over 3 minutes (not any form of bad service, just that we like to check the order before we pull away but mostly because I go during busy times anyways :) )
as a side note, I love aussie maccas! I really miss them, they had so much better meats.
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So true.
That girl in the first story sounds adorable. xD Running the drive thru all by herself and getting all flustered with the manager yelling in her ear, and probably making all the food herself too. ADORABLE!
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hey, a free big mac is a free big mac thank you.
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If the customers are being rushed because of the timer, something is seriously wrong. If they are spending ten minutes at the window despite getting their food in good time, or making a bunch of changes to their order at the second window, yeah, I can see the customer_suck.
If the customer doesn't even have the time to put the drink in the cup holder, that's bad_service.
The worst case of that I had to deal with was at a KFC I never returned to. The cashier actually told us a second time to please pull forward (in a tone that would have been insulting to a toddler) but there was not yet any room for us to pull forward.That was the last time we went there, mainly because it took us half an hour to get to the second window, where we were asked what we ordered, and then told that they hadn't cooked our orders yet and it would be another few minutes and did we mind pulling into a parking space ( ... )
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He was about half my age. It was... odd :)
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Plus, now that my store's added the McCafe machine, the smoothie maker, and about four or five new drinks that not a single customer in the world is going to understand but not changed the times we're supposed to be hitting in drive through? Kill me now.
I'm counting the days until I'm done with school and can go look for teaching jobs.
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as a side note, I love aussie maccas! I really miss them, they had so much better meats.
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