Comments | bad_service: The $41.65 Charge I Did NOT Make!!!!!!

ya_damn_skippy in bad_service

The $41.65 Charge I Did NOT Make!!!!!!

Mar 04, 2009 18:57

OK so here is the way it went...

I went online to check and see if my direct deposit had cleared the bank yet. I need to keep check at all times on what has cleared the bank and when as I will be moving soon and need to know when it is safe to close the account and how much I have left to do things with. That being said I checked the balance ( Read more... )

read the fine print, this deer is desiccated, caution: direct attacks, butthurt, mod having too much fun with tags, don't know how u do the voodoo that u do, mod freeze, automatic payments, employees speaking lolcat(?)

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frkyjenn March 5 2009, 02:05:37 UTC

I don't see the bad service.

It's pretty typical for services like this to auto renew. I'm sure it's written somewhere in the agreement that you had to mark "I agree" to when you first purchased the product.

Plus you are getting your money back. 5 days is nothing. It has to process through their system. The guy you talked to more than likely doesn't have the authority to cut you a check. I'm pretty sure it all has to go through some sort of process to make sure their customer service people don't start giving out refunds to just anyone (you know.. like themselves, family, or friends).

ya_damn_skippy March 5 2009, 02:12:48 UTC

I went over my agreement that I put in the file cabinet. I have to have a copy of these things. I sure did not see any auto renew on it before I called. I have worked in CS before. Just seems that 3 days is plenty of time considering that they only needed one day to pull my money out without warning. But I am probably still a bit heated. I see your point.

(The comment has been removed)

ya_damn_skippy March 5 2009, 02:17:56 UTC

Interesting...

I just wonder why they would bill so far in advance when I am not due for a renew for a month or more from the time it cleared my bank. I guess I can't get over the "no warning bit".

Thanks for info though

dusti_wusti March 5 2009, 02:25:02 UTC

Think of it this way... if they'd renewed closer to when your service would have run out you might have had a lot more trouble because then you could have been said to have used the services.

frkyjenn March 5 2009, 02:19:32 UTC

Don't get me wrong. I'd be pissed too.

I'm glad they are giving you your money back.

ya_damn_skippy March 5 2009, 02:22:15 UTC

Me too. I am very glad they are refunding. When you get that charge on your account that you don't expect it automatically sends you into rage.

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