Bad doll transaction with Yuzu from Yuzu's Sweet Aesthetics
On the 26th of June, I contacted Yuzu through Flickr to commission her to do the faceup, manicure and pedicure of my Popovy doll. I had commissioned her before in January and our transaction had no problems. So I wanted to commission her again.
On the 28th of June, she responded, saying that she was glad to accept my commission and that she would be free to do it next week. On the 30th of June, she confirmed the total of my order : 34 EUR + shipping. On the 1st of July, I paid her 34 EUR through Paypal and told her that I would ship my doll that week.
I shipped the doll with a tracking number on the 3rd of July. I told her this through Flickr on the same day, gave her the tracking number and asked her to let me know when the doll arrived. According to tracking, it arrived on the 8th of July. When I hadn't heard from her by the 16th of July, I sent her an email on the email address listed on her website Yuzu's Sweet Aesthetics, asking for confirmation that the doll had arrived.
I sent her several messages through different channels (email, Facebook, Flickr, etc) on the 18th, 25th, 28th and 30th of July. I received no response to any of these messages. On the 3rd of August, I finally received a response from Yuzu through Flickr, saying that she had computer issues and that this was the reason she hadn't contacted me. She told me that she had to finish 2 more commissions. She promised to send me photos of the finished doll 1.5 weeks later and ship her the same week. Since then I have heard nothing from Yuzu.
In the meantime, I've been contacted by other people who are going through the same thing. They also sent dolls to Yuzu. When they try to contact her, she doesn't respond at all or she gives them excuses on why she is not able to continue her work : computer problems, being sick, etc. I opened a Paypal dispute on the 12th of August as a last resort, hoping to get a response from Yuzu. But again, I have heard absolutely nothing from Yuzu.
Right now, I just want her to contact her customers and give us our dolls back.
EDIT : On the 18th of August, I opened a paging thread on the Spanish BJD forum. One of its members was kind enough to translate my messages 'cause I don't speak Spanish. After posting the thread, more of her victims came forward with their story. One of her friends saw the thread and contacted Yuzu. On the 21st, I was shown photos of my completed doll by email from Yuzu and today (the 23rd), I was given a tracking number for my doll.
On the 28th of June, she responded, saying that she was glad to accept my commission and that she would be free to do it next week. On the 30th of June, she confirmed the total of my order : 34 EUR + shipping. On the 1st of July, I paid her 34 EUR through Paypal and told her that I would ship my doll that week.
I shipped the doll with a tracking number on the 3rd of July. I told her this through Flickr on the same day, gave her the tracking number and asked her to let me know when the doll arrived. According to tracking, it arrived on the 8th of July. When I hadn't heard from her by the 16th of July, I sent her an email on the email address listed on her website Yuzu's Sweet Aesthetics, asking for confirmation that the doll had arrived.
I sent her several messages through different channels (email, Facebook, Flickr, etc) on the 18th, 25th, 28th and 30th of July. I received no response to any of these messages. On the 3rd of August, I finally received a response from Yuzu through Flickr, saying that she had computer issues and that this was the reason she hadn't contacted me. She told me that she had to finish 2 more commissions. She promised to send me photos of the finished doll 1.5 weeks later and ship her the same week. Since then I have heard nothing from Yuzu.
In the meantime, I've been contacted by other people who are going through the same thing. They also sent dolls to Yuzu. When they try to contact her, she doesn't respond at all or she gives them excuses on why she is not able to continue her work : computer problems, being sick, etc. I opened a Paypal dispute on the 12th of August as a last resort, hoping to get a response from Yuzu. But again, I have heard absolutely nothing from Yuzu.
Right now, I just want her to contact her customers and give us our dolls back.
EDIT : On the 18th of August, I opened a paging thread on the Spanish BJD forum. One of its members was kind enough to translate my messages 'cause I don't speak Spanish. After posting the thread, more of her victims came forward with their story. One of her friends saw the thread and contacted Yuzu. On the 21st, I was shown photos of my completed doll by email from Yuzu and today (the 23rd), I was given a tracking number for my doll.