Wow! An update!!

[azalel]

So I'm sitting here thinking about this journal I have created. It was created with the thought that I would put down some profound thoughts and maybe inspire someone to reply. Maybe a "What the fuck are you thinking". Maybe a "wow, I had never thought about that in that context". Anyway the truth is that I am not really a profound individual

Comments

[azalel]

Tell me about it. I haven't noticed around your hotel, but when I was working at M6, we had signs saying something to the effect of "Please lock your vehicle. This hotel is not responsible for any loss or damage that occurs while your vehicle is parked here."

And of course, you, being the one they can get to, are the one the take their frustration out on. Rationally, they know that it is not your fault that some baggage jockey in Atlanta smoked to much shit and put their bags on a flight to Sydney, Australia rather than on the flight to Sacramento. They know that. It is not your fault that the screaming baby's medication is in that bag and the medication is now somewhere over the Pacific on its way down under. Again, it is not your fault that the apathetic reservation clerk booked the room for the wrong night and now you are full and there is no room at the inn, so to speak. They know that too. The problem is that it is your face, not the reservation clerk's, that they put to the incompetencies that have fucked up their night's stay. So, KABLAMMO. You get it with both barrels.

And you? All you can do is apologize for things you have no control over. This sucks for you because, in the customer's eye, apologizing is the same as accepting blame. All you CAN do is try to find another room somewhere.

Another fine night in customer service. Thank you, drive through. :)