Best call today
So this is a Help Desk. Right? There are some reasons you are calling us, right?
Then why do I have to listen to this:
User: I want to raise a call.
Me: Right give me your details.
U: *gives details* take note of this error message * gives error message*
M: Can you give me your IP address so I can remote to your computer and see what's wrong?
U: I don't want you to do anything.
M: You don't want me to do anything?
U: No, do you still want the IP address?
M: Well, no. If you don't want me to do anything I don't need to remote to your computer. What do you want me to do with the call.
U: I don't want anything done, just raise a call so there is a note that I have an error message.
M: *huh?* We can't raise a call we are not going to resolve.
U: Then can you print the error somewhere so you know I'm having an error message.
M: Well...
U: forget a bout it. *hangs up*
Maybe it's just me, but do you call the help desk if you don't want any help?
Then why do I have to listen to this:
User: I want to raise a call.
Me: Right give me your details.
U: *gives details* take note of this error message * gives error message*
M: Can you give me your IP address so I can remote to your computer and see what's wrong?
U: I don't want you to do anything.
M: You don't want me to do anything?
U: No, do you still want the IP address?
M: Well, no. If you don't want me to do anything I don't need to remote to your computer. What do you want me to do with the call.
U: I don't want anything done, just raise a call so there is a note that I have an error message.
M: *huh?* We can't raise a call we are not going to resolve.
U: Then can you print the error somewhere so you know I'm having an error message.
M: Well...
U: forget a bout it. *hangs up*
Maybe it's just me, but do you call the help desk if you don't want any help?