And again.
Well, the 19th has come and gone. Unsurprisingly, I still don't have my DSL turned back on. I thought it was for a simple enough reason, that being that they never actually got around to re-disconnecting the voice line that they inexplicably re-connected after I told them that I didn't want them to bother and to just give me a dry loop DSL-only line. Trying to actually explain this to the Cheap Indian Tech Support you get stuck with if you call after office hours was nearly impossible, of course, and I swear they change up the voice-activated menus every time you call just to make them even more infuriating. After getting disconnected a few times, redirected, misdirected, told they had to call sales to get a fucking second phone jack put in, demanding a supervisor or someone who could actually explain to me what the hell they thought they were doing, only to be told that the supervisor would just punt me to sales anyway, getting transfered to the sales department for the West Coast, re-transferred from there to a completely different company... I finally gave up on the DSL service number and called into the main, Guaranteed American service line. That, and an opening of 'I'm a very pissed-off customer who wants some damned answers', got me a very helpful service rep who could actually understand what I was telling them and do something about it. From him I learned that, apparently, no one ever bothered to put a disconnect notice on the voice line. At all. In fact, there was nothing on whatever notes were attached to the old account mentioning that it was to be terminated and that I was moving to an entirely new account with a different number. I had to tell him this after he suggested re-starting the old DSL, which would 'only' take three days, while waiting for it to be migrated to a dry loop, which would take another week. And which I had previously been told couldn't be done, necessitating the bullshit with the replacement account in the first place. After I told him that I already had the dry loop order in and that it was supposed to be on already, he said all he had to do was tell someone to finally disconnect the old account , and then they should be able to activate the new account on the same line. The voice line was gone by about noon on the 20th, fifteen minutes after I hung up with him.
The DSL line, however, was still MIA after six, when their engineering teams evidently kick off for the day. And now I'm back to trying to get through the voice-menu hell and Cheap Indians while on my scant few remaining cell minutes to figure out what the hell is going on this time. 20 minutes of wasted airtime got my 'issue escalated' for the umpteenth time, and some line of crap about sending a tech out to 'redirect my phone jack'. Which is at least a new line of bull, since no one ever mentioned any fucking home visits when I asked for the dry loop. Supposedly they'll be doing something within the next 24 or maybe 48 hours, and they might call me at some point to let me know what's going on, but I'm not holding my breath. I'm inclined to give a call to the main service number during office hours today anyway, if just because that's the only way I've ever managed to get anything done with this shit. Either way, they've got until next Wednesday to get this fucking shit ironed out and turn my goddamned DSL back on, or I'll be forced to seriously consider my other options. And even that's not gonna save them from the Angry Letters I'm currently inclined to send to their entire board and my Congressional delegation. I've got three full pages of notes taken during my adventures with their so-called service centers that should form a good base for a scathing rant or two.
The DSL line, however, was still MIA after six, when their engineering teams evidently kick off for the day. And now I'm back to trying to get through the voice-menu hell and Cheap Indians while on my scant few remaining cell minutes to figure out what the hell is going on this time. 20 minutes of wasted airtime got my 'issue escalated' for the umpteenth time, and some line of crap about sending a tech out to 'redirect my phone jack'. Which is at least a new line of bull, since no one ever mentioned any fucking home visits when I asked for the dry loop. Supposedly they'll be doing something within the next 24 or maybe 48 hours, and they might call me at some point to let me know what's going on, but I'm not holding my breath. I'm inclined to give a call to the main service number during office hours today anyway, if just because that's the only way I've ever managed to get anything done with this shit. Either way, they've got until next Wednesday to get this fucking shit ironed out and turn my goddamned DSL back on, or I'll be forced to seriously consider my other options. And even that's not gonna save them from the Angry Letters I'm currently inclined to send to their entire board and my Congressional delegation. I've got three full pages of notes taken during my adventures with their so-called service centers that should form a good base for a scathing rant or two.