(no subject)
So earlier this week I placed an order with Amazon.com for a few items. Package tracking showed that my order had arrived, so I stopped by the front office to pick it up. The box was way too small for all what I had ordered - maybe the rest was coming later, in other boxes? Didn't seem right. It wasn't. Upon opening it, I discovered that, while the box itself was indeed addressed to me, the invoice inside was not. Sadly, I am not a Japanese woman in California who just wanted a CD.
Amazon's online system for handling returns did not seem suitably equipped to handle my situation. It's downright wonky, honestly. So I went for phone support: entered my phone number and clicked a button. No sooner had I clicked when the phone rang. About ten seconds after that, I was connected to a real live person. Very friendly too. Got my replacement order on the way along with a prepaid shipping label for the return.
So, hey, good to know. I've never had to deal with Amazon's customer support before this, and maybe this particular instance was atypical, but I honestly didn't expect such rapid responsiveness. Guess the good thing about being cynical is that surprises are more often pleasant than not.
Amazon's online system for handling returns did not seem suitably equipped to handle my situation. It's downright wonky, honestly. So I went for phone support: entered my phone number and clicked a button. No sooner had I clicked when the phone rang. About ten seconds after that, I was connected to a real live person. Very friendly too. Got my replacement order on the way along with a prepaid shipping label for the return.
So, hey, good to know. I've never had to deal with Amazon's customer support before this, and maybe this particular instance was atypical, but I honestly didn't expect such rapid responsiveness. Guess the good thing about being cynical is that surprises are more often pleasant than not.