Customer "Service"

[autobott]

This has got to be the worst customer service I have ever encountered.  I ordered some dolby surround headphones last week, got them on Thursday or Friday, they didn't work today when I tried them - so I contacted their support desk:

You are now chatting with Mike (Support) (Support Chat)
Taylor Wyatt: Hi Mike
[had to wait 2-3 minutes for response]

Comments

[hawttamale]

Dude,

http://imgs.xkcd.com/comics/dignified.png

give customer support a break, remember the golden rule.

Treat others how'd you like to be treated.

QQ my xbox head thingy wont work. bleh

[autobott]

I thought I was being nice? I even apologized for asking for more options!
That's kinda the whole point...I expect better support, becuase if I were on his end I would be offering it!

[skortchaser]

He was probably only allowed the standard 5 day shipping. What he should have done was get his manager in on the chat. Not sure how that works in the chat tech support world. Do you join a party chat?

[autobott]

Not sure...IM support is the worst though. It took like 15 minutes for anyone to even join.

I guess I've come across being the jerkface in this exchange...the whole thing just rubbed me wrong though. The convo started with him being all "hey dood...cool.." etc. then it turned into him arguing/being condescending, all seemed very unprofessional IMO.