Delivery story
There was a delivery I took last week. It was nearly a thirteen-mile round trip from our store. A house in a decent-looking neighborhood. It was a Tues day morning and we were slow. This customer had called before and it’s a guaranteed no-tip. But it’s my job so I take it and I actually don’t mind.
It was a forty-five dollar order. Three larges, two orders of cinnamon sticks and two 2-liters. I pack it all up and head out there. Roads are clear as it is just after rush hour. I get to the front door and knock. After two minutes a little boy answers the door. He looks at me for a moment, discerns who I am and what I have and says “Hold on.” He closes the door. Intuition tells me at this point to set the order down and turn my car off which was running in the driveway. I wait about three minutes and he returns. He opens the door and holds out a cell phone to me and says “Here ya go.” “What would you like me to do with that?” I ask. “My mom wanted to put it on her credit card.” He replies. I told him that I don’t know his mom’s credit card number. “Oh.” He says and closes the door again.
Five minutes pass and I decide to call the store back myself. I talk to one of my managers and he tells me that this customer has already called the store back more than once to ask where her order is when I’ve been on her front porch for nearly ten minutes now. Another boy comes to the door. This one is a little older. He tells me that his mother is on the phone with the store right now. I’m relieved that I finally have some definitive news. Still more empty minutes pass.
I call the store again. The boss answered and apparently has her on another line. He tells me to hang on while she comes to the door with the credit card. Then shortly after this he says, “Just come on back to the store. Her card was declined.”
This is one of my new favorite delivery stories.
It was a forty-five dollar order. Three larges, two orders of cinnamon sticks and two 2-liters. I pack it all up and head out there. Roads are clear as it is just after rush hour. I get to the front door and knock. After two minutes a little boy answers the door. He looks at me for a moment, discerns who I am and what I have and says “Hold on.” He closes the door. Intuition tells me at this point to set the order down and turn my car off which was running in the driveway. I wait about three minutes and he returns. He opens the door and holds out a cell phone to me and says “Here ya go.” “What would you like me to do with that?” I ask. “My mom wanted to put it on her credit card.” He replies. I told him that I don’t know his mom’s credit card number. “Oh.” He says and closes the door again.
Five minutes pass and I decide to call the store back myself. I talk to one of my managers and he tells me that this customer has already called the store back more than once to ask where her order is when I’ve been on her front porch for nearly ten minutes now. Another boy comes to the door. This one is a little older. He tells me that his mother is on the phone with the store right now. I’m relieved that I finally have some definitive news. Still more empty minutes pass.
I call the store again. The boss answered and apparently has her on another line. He tells me to hang on while she comes to the door with the credit card. Then shortly after this he says, “Just come on back to the store. Her card was declined.”
This is one of my new favorite delivery stories.