Way to go, Seagate!
Well, this instills confidence:
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
...
How about learning from IVRs and telling us that we're number 431165 in the queue and the approximate wait time is $n days. Cycling through useless messages is even worse than just sticking with "All agents are currently busy...."
Update, 8 times through the cycle
There ARE other messages! This came up:
Currently experiencing network delays, one moment please....
Network connection re-established.
An agent will be with you in a moment. Thank you for your patience.
Good thing I have a bunch of /. articles queued up...
Update2
Started at about 3:20pm, had an agent at 4:08pm, have the new firmware at 4:38pm. In total, 15 cycles through the queue messages. At least the agent seemed to know what he was talking about.
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
...
How about learning from IVRs and telling us that we're number 431165 in the queue and the approximate wait time is $n days. Cycling through useless messages is even worse than just sticking with "All agents are currently busy...."
Update, 8 times through the cycle
There ARE other messages! This came up:
Currently experiencing network delays, one moment please....
Network connection re-established.
An agent will be with you in a moment. Thank you for your patience.
Good thing I have a bunch of /. articles queued up...
Update2
Started at about 3:20pm, had an agent at 4:08pm, have the new firmware at 4:38pm. In total, 15 cycles through the queue messages. At least the agent seemed to know what he was talking about.