As a BT customer, I am unimpressed.
The phone conversation went something like this:
Me: "Hi, just ringing up to check when my broadband contract is ending, I have a rough idea but need to know the exact date."
BT Bod: (after usual validation stuff) "Right, that finishes on the 19th of October."
Me: "Um, no, it doesn't. That's about 5 months out."
BT: "According to this, you recontracted for a further 12 months in October 2008."
Me: "... No. No I didn't. In fact, the only times I've ever called in regarding my broadband account, you assured me in fact that my contract was the same as it always was."
It went downhill from there.
Needless to say, I am not best pleased. Actually, I'm furious. I'm just very well aware how slow the Wheel of Bureaucracy turns when dealing with complaints.
Me: "Hi, just ringing up to check when my broadband contract is ending, I have a rough idea but need to know the exact date."
BT Bod: (after usual validation stuff) "Right, that finishes on the 19th of October."
Me: "Um, no, it doesn't. That's about 5 months out."
BT: "According to this, you recontracted for a further 12 months in October 2008."
Me: "... No. No I didn't. In fact, the only times I've ever called in regarding my broadband account, you assured me in fact that my contract was the same as it always was."
It went downhill from there.
Needless to say, I am not best pleased. Actually, I'm furious. I'm just very well aware how slow the Wheel of Bureaucracy turns when dealing with complaints.