I got my first official customer complaint
At least, it's the first customer complaint that I'm aware of.
Yesterday I refused to help a customer configure their Cisco switch. I looked at their Cisco log files, told them what was wrong and what to change, but I wouldn't walk them through how to do it. I don't work for Cisco, we don't support Cisco, customer's have support contracts directly with Cisco. I told him to call Cisco to find out how to make the changes I specified (even telling him those changes is above and beyond our required support agreement).
The customer called their sales team who then complained to my boss. It gave me a good chuckle since my boss is on my side.
Yesterday I refused to help a customer configure their Cisco switch. I looked at their Cisco log files, told them what was wrong and what to change, but I wouldn't walk them through how to do it. I don't work for Cisco, we don't support Cisco, customer's have support contracts directly with Cisco. I told him to call Cisco to find out how to make the changes I specified (even telling him those changes is above and beyond our required support agreement).
The customer called their sales team who then complained to my boss. It gave me a good chuckle since my boss is on my side.