let me tall you what is NOT ok.
i am a waitress. you all know that. i dont mind it but its not my favorite job either. im not terrible at it but im not great at it either. i am competent. i am friendly and given the opportunity i will float you out of the building cause i cam GOOD at refils. here is what is not ok. being a drunken biligerent ass hole to your waitress all night for stuff that is out of her control. not tipping and TRYING TO GET AWAY WITH OUT EVEN PAYING!!! AND>>>>THEN>>>>>STEALING ALL HER PENS!
heres the short hand version of the tale: a group of 10 people is waiting to eat dinner. the host tells them the wait is an hour. they agree to wait. they clearly have been drinking all day and then continue to drink at the bar while they wait. whatever, i cocktail waitressed for 2 years i can deal with drunk folks.....but aparently not MEAN drunk folks. they finialy get to sit...they are PISSED they had to wait 45 minutes.
i apologize for the inconvenience and thank them for waiting. they order drinks and appetizers. i get them. when i return with the drinks i tell the people that ordered beer "i am soooo sorry for the wait. the bar is really backed up. as you can see it is a madhouse in here tonight for some reason. everyone wants CPK! *big ass kissing grin here* can i get you a water while you are waiting?" then the yelling began.
apparently im so stupid and slow and incompetent and its my fault there is nothing on the menu that they like and "why do you just have fuckin' spaRgetti?!" i apologized that they thought there was nothing on the menu that they thought they would like and would they please tell me what it is they were wanting and ill try to modify something on the menu to fit their needs. so i get that all worked out for them.
i DO have other tables but i am doing my best to let them know the status of their food. "im sorry this is taking so long. the kitchen is backed up as well. your pizzas are in the oven and it shoudl be just another 10 minutes or so" yadda yadda yadda. i get a table full of evil glares and one guy shouts out. "fuck this we should order from pizza hut and have them deliver it here and turn your food away when it comes." whatever. im done with them. their food comes i spilt their damn check up a million ways from sunday i get their cards amongst a slew of personal insults. i run them all.
i tell them thank you for comming again i apologize that they thought everything was so slow (they were out in under an hour from the time they sat down id like to say. that is average for our restraunt and it was effing nutters in there tonight) but that i hoped wed see them again real soon.
i finish my other tables. i go back to clear their table and grab my pens....they stole them...there were 70 pennies thrown all over the table....sprinkled on the plates of left over food....in their drinks....they had taken all their credit card reciepts...left nothing signed except for one ticket that they had written "fuck you" on. i have been told a million times that if people dont pay (like they dine and dash) the server has to pay it. their tab was close to 170 bucks. i burst into tears right there at the table and ran to the back. yell at me the whole time for stuff thats not my fault, dont tip me, steal my pens, dont pay for your food AND cuss me out!? that is not ok.
turns out their reciepts dont need to be signed. just ran.. so at least i didnt have to pay for their food but i did have to tip out busser and bar with money that i didnt make. one manager asked what i was gonna do. i said if i ever see them in the plaza again i was gonna KEY THEIR CAR!!!!! which i wouldnt do....probably. another server was like "i can understand that felling. if you cave to it be sure to take off your name tag and CPK pin before you do it." AAAAAHAHAHAHA good thinkin there.
the whole problem comes from doing things the "CPK way" if ida been at my old job and these shenanigans started to occour with a table i was totally allowed to tell them, straight from the jump, that if they were going to be rude and insulting they could just leave and make room for another ten top that would act like decent human beings. it took every fiber of my being to not be like *picks up pizza knife and wields it in a threatening fashion* "lookey here ass hole no, we aint got no fuckin spaRgetti. you had a whole hour while you were waiting to look at the menu and you coulda figured that out instead of drowning you fat bald head in anther 7 pints of beer. its gonna take as long as it takes to get your food and drinks cause i have zero controll over that process and you can see the restraunt is packed to the gills so shut your pie hole and wait. and while im at it ive added a 20% gratuity onto your bill for having such a large party ill stand here while you sign those tickets. dont have a nice evening and i hope you trip on a curb on the way out." *stabs pizza knife into the top of the table and slaps on prens most winning smile here* GAAAAAAAAAAHHHHHHHHHHH! what a night.
heres the short hand version of the tale: a group of 10 people is waiting to eat dinner. the host tells them the wait is an hour. they agree to wait. they clearly have been drinking all day and then continue to drink at the bar while they wait. whatever, i cocktail waitressed for 2 years i can deal with drunk folks.....but aparently not MEAN drunk folks. they finialy get to sit...they are PISSED they had to wait 45 minutes.
i apologize for the inconvenience and thank them for waiting. they order drinks and appetizers. i get them. when i return with the drinks i tell the people that ordered beer "i am soooo sorry for the wait. the bar is really backed up. as you can see it is a madhouse in here tonight for some reason. everyone wants CPK! *big ass kissing grin here* can i get you a water while you are waiting?" then the yelling began.
apparently im so stupid and slow and incompetent and its my fault there is nothing on the menu that they like and "why do you just have fuckin' spaRgetti?!" i apologized that they thought there was nothing on the menu that they thought they would like and would they please tell me what it is they were wanting and ill try to modify something on the menu to fit their needs. so i get that all worked out for them.
i DO have other tables but i am doing my best to let them know the status of their food. "im sorry this is taking so long. the kitchen is backed up as well. your pizzas are in the oven and it shoudl be just another 10 minutes or so" yadda yadda yadda. i get a table full of evil glares and one guy shouts out. "fuck this we should order from pizza hut and have them deliver it here and turn your food away when it comes." whatever. im done with them. their food comes i spilt their damn check up a million ways from sunday i get their cards amongst a slew of personal insults. i run them all.
i tell them thank you for comming again i apologize that they thought everything was so slow (they were out in under an hour from the time they sat down id like to say. that is average for our restraunt and it was effing nutters in there tonight) but that i hoped wed see them again real soon.
i finish my other tables. i go back to clear their table and grab my pens....they stole them...there were 70 pennies thrown all over the table....sprinkled on the plates of left over food....in their drinks....they had taken all their credit card reciepts...left nothing signed except for one ticket that they had written "fuck you" on. i have been told a million times that if people dont pay (like they dine and dash) the server has to pay it. their tab was close to 170 bucks. i burst into tears right there at the table and ran to the back. yell at me the whole time for stuff thats not my fault, dont tip me, steal my pens, dont pay for your food AND cuss me out!? that is not ok.
turns out their reciepts dont need to be signed. just ran.. so at least i didnt have to pay for their food but i did have to tip out busser and bar with money that i didnt make. one manager asked what i was gonna do. i said if i ever see them in the plaza again i was gonna KEY THEIR CAR!!!!! which i wouldnt do....probably. another server was like "i can understand that felling. if you cave to it be sure to take off your name tag and CPK pin before you do it." AAAAAHAHAHAHA good thinkin there.
the whole problem comes from doing things the "CPK way" if ida been at my old job and these shenanigans started to occour with a table i was totally allowed to tell them, straight from the jump, that if they were going to be rude and insulting they could just leave and make room for another ten top that would act like decent human beings. it took every fiber of my being to not be like *picks up pizza knife and wields it in a threatening fashion* "lookey here ass hole no, we aint got no fuckin spaRgetti. you had a whole hour while you were waiting to look at the menu and you coulda figured that out instead of drowning you fat bald head in anther 7 pints of beer. its gonna take as long as it takes to get your food and drinks cause i have zero controll over that process and you can see the restraunt is packed to the gills so shut your pie hole and wait. and while im at it ive added a 20% gratuity onto your bill for having such a large party ill stand here while you sign those tickets. dont have a nice evening and i hope you trip on a curb on the way out." *stabs pizza knife into the top of the table and slaps on prens most winning smile here* GAAAAAAAAAAHHHHHHHHHHH! what a night.