F You, Cablevision!
I moved into my apartment almost two weeks ago and Cablevision still hasn’t installed their services. I can certainly live without the cable TV, but I’m dying here without a land-line telephone (as my wireless bill will attest) and internet access.
I called Cablevision right after I moved in on October 3rd to set up an appointment, and they couldn’t pencil me in until October 12th. What was I gonna do? I had to wait. They told me they’d come by between 11am and 2pm on Friday, October 12th to install everything. Well, 2pm on October 12th came and went and they still hadn’t shown up or called me to say if they were coming. Eventually, I got a call at 2:15 from a guy saying they were going to be an hour late. Well, guess what, dude! I have to be at Astor Place at 3pm to have my hair put in cornrows for a photo shoot! No, you can’t come by at 3:15 when I’ve been waiting around my apartment like a prisoner since 11am.
I told him not to bother coming by because I couldn’t stay at home waiting for them any longer. Don’t these guys realize that people have to re-juggle their schedules and miss work so they can be home in the middle of the day? I immediately called the home office to re-schedule my appointment, thinking that they would try to re-schedule me right away since it was their fault they didn’t arrive in the time window they specified. Boy, was I wrong. After being put on hold for a good 8 minutes (as my available wireless minutes dwindle away), an indifferent and unsympathetic customer service rep told me the earliest they come by was next Wednesday. I told him I couldn’t do that because I start work on Monday and I’ll be out of the house from 730am-630pm. Fortunately, I’m temping at a Jewish non-profit center and they end work at 1pm on Fridays for the Sabbath, so I set up an appointment between 2 and 4pm next Friday.
Super! Now I have to wait a whole extra week to get telephone service and internet access. I guess I can check my email and what not when I’m at work, but it’s still aggravating, especially when Cablevision acts like God’s Gift To Man.
I’d pull my hair out at this point, but it’s all braided and tied to my head at the moment.
I called Cablevision right after I moved in on October 3rd to set up an appointment, and they couldn’t pencil me in until October 12th. What was I gonna do? I had to wait. They told me they’d come by between 11am and 2pm on Friday, October 12th to install everything. Well, 2pm on October 12th came and went and they still hadn’t shown up or called me to say if they were coming. Eventually, I got a call at 2:15 from a guy saying they were going to be an hour late. Well, guess what, dude! I have to be at Astor Place at 3pm to have my hair put in cornrows for a photo shoot! No, you can’t come by at 3:15 when I’ve been waiting around my apartment like a prisoner since 11am.
I told him not to bother coming by because I couldn’t stay at home waiting for them any longer. Don’t these guys realize that people have to re-juggle their schedules and miss work so they can be home in the middle of the day? I immediately called the home office to re-schedule my appointment, thinking that they would try to re-schedule me right away since it was their fault they didn’t arrive in the time window they specified. Boy, was I wrong. After being put on hold for a good 8 minutes (as my available wireless minutes dwindle away), an indifferent and unsympathetic customer service rep told me the earliest they come by was next Wednesday. I told him I couldn’t do that because I start work on Monday and I’ll be out of the house from 730am-630pm. Fortunately, I’m temping at a Jewish non-profit center and they end work at 1pm on Fridays for the Sabbath, so I set up an appointment between 2 and 4pm next Friday.
Super! Now I have to wait a whole extra week to get telephone service and internet access. I guess I can check my email and what not when I’m at work, but it’s still aggravating, especially when Cablevision acts like God’s Gift To Man.
I’d pull my hair out at this point, but it’s all braided and tied to my head at the moment.