KFC
So tonight, still on mountain time - the mountain at Deep Creek, that is :) - I woke up around 9:30pm, wanting dinner. KFC sounded good since I'd had pretty much every other variety of fast food over the weekend. I looked up where the closest one is to my new apartment, and headed out.
When I got there I realized it was after 10pm and was afraid they'd be closed. But nope! There was a car in the drive-thru, so I figured closing must be 11pm here, like at the one near my old house. I pulled up to the menu board, and after a second a lady's voice came over the mic, with the usual "hi my name is so-and-so, would you like to try such and such, I'll take your order when you're ready." KFC is the one place that I virtually always know what I want (mashed potato bowl, no cheese), so I said I was ready. No reply. I thought ok, she must be taking care of the guy in front of me at the window. Waited a minute, and tried "I'm ready" again. Still nothing. Waited another minute, then decided to pull up to the window. Couldn't see a soul inside...yet, from behind me where another car had pulled up to the menu board, I heard the exact same greeting as I'd gotten before.
I drove around to the other side of the building where the door was. Hours: Mon-Thurs, closed at 10pm.
So, what I want to know is: WTF is with an automated voice answer at a DRIVE-THRU? I see the point of the ones when you call customer service like at the bank or Comcast - saves the time of employees answering the same routine questions repeatedly. But unless the automated voice can dish up mashed potatoes, it doesn't belong at a KFC drive-thru.
What will they think of next? I'm afraid to find out...
When I got there I realized it was after 10pm and was afraid they'd be closed. But nope! There was a car in the drive-thru, so I figured closing must be 11pm here, like at the one near my old house. I pulled up to the menu board, and after a second a lady's voice came over the mic, with the usual "hi my name is so-and-so, would you like to try such and such, I'll take your order when you're ready." KFC is the one place that I virtually always know what I want (mashed potato bowl, no cheese), so I said I was ready. No reply. I thought ok, she must be taking care of the guy in front of me at the window. Waited a minute, and tried "I'm ready" again. Still nothing. Waited another minute, then decided to pull up to the window. Couldn't see a soul inside...yet, from behind me where another car had pulled up to the menu board, I heard the exact same greeting as I'd gotten before.
I drove around to the other side of the building where the door was. Hours: Mon-Thurs, closed at 10pm.
So, what I want to know is: WTF is with an automated voice answer at a DRIVE-THRU? I see the point of the ones when you call customer service like at the bank or Comcast - saves the time of employees answering the same routine questions repeatedly. But unless the automated voice can dish up mashed potatoes, it doesn't belong at a KFC drive-thru.
What will they think of next? I'm afraid to find out...