Cowboy BossLady
/Last week, the day before I was to have my scheduled two days off, BossLady merrily informed me that she was deleting inactive customers. "Don't worry," she said, they were set up when we got this software 8 or 10 years ago, and they've never bought anything."
Well, maybe.
Then she says, "And also the ones who have only bought a little, or nothing in the past 2 or 3 years."
"NO!" I say, "you'll lose all their history."
With a steely eye look, she says, "That's what we have all those back up tapes for."
*headdesk* But she said it would only be those who haven't bought in years.
So, I get back today, and a man's on the phone with one of our salesmen, and we say he has no account (You all know where this is going, I know), but he has an invoice we sent. I can pull up the invoice, but it displays Unknown Customer for Bill To and Ship To.
Luckily, he is a brand new customer, and I have all their info, but I cannot will not fix it until I show her what happened. Of course, she hasn't come in yet.
Well, maybe.
Then she says, "And also the ones who have only bought a little, or nothing in the past 2 or 3 years."
"NO!" I say, "you'll lose all their history."
With a steely eye look, she says, "That's what we have all those back up tapes for."
*headdesk* But she said it would only be those who haven't bought in years.
So, I get back today, and a man's on the phone with one of our salesmen, and we say he has no account (You all know where this is going, I know), but he has an invoice we sent. I can pull up the invoice, but it displays Unknown Customer for Bill To and Ship To.
Luckily, he is a brand new customer, and I have all their info, but I cannot will not fix it until I show her what happened. Of course, she hasn't come in yet.