(no subject)
So my first day on the phones.
The very first customer I talked to made me cry. He wouldn't let me put him on hold to research his problem. Then he wouldn't let me transfer to my supervisor since I was unable to resolve his problem (this is how it works. It's called escalation and he wouldn't let me do it how I was supposed to). And I suddenly started breaking down and frantically raising my little red flag (basically a signal to supervisors that shit is sinking fast and I need HELP). I managed to finally get the customer to let me transfer him and my supervisor took me aside and tried to calm me down. And then he noticed my celtic knot necklace and started using it to kind of talk me down and he knew exactly what it meant and everything. It's birth, death, rebirth. It's the trinity. Breath in, hold it, breath out. The fact that he fucking knew what it meant and used it to help me center myself has made him my new favorite person. Holy fucking shit what an amazing human being.
Then afterwards he totally called me out in my group meeting for crying. My nickname used to be "giggles" (I giggled when I got nervous) and now I'm "the cryer." And this sounds like something I should be mad about right? Totally calling me out over something so emotional and giving me a nickname about it. And yet, I fucking laughed and still love the guy. Holy shit, I haven't loved a supervisor as much as I love him in a long time. He insulted me and I laughed and I still love him for it. AWESOME DUDE ALERT.
After that I actually had several really good calls. One of which was "I just got an iPhone. What does the Safari button do?" Now that customer knows what a web browser is. No this person was not 80. I have no idea how they don't know what a web browser is. But it was a great follow up call to the first complete disaster of a phone call.
Tomorrow will be my second full day on the phones. Then i get paid on Friday. And then I'm totally going to see the Avengers with my frey freys. Then I'm gonna write vampire Sherlock fic. Then I'm gonna cuddle with my cat. And then and then and then....
Yeah.
Those are my next few days I guess.
The very first customer I talked to made me cry. He wouldn't let me put him on hold to research his problem. Then he wouldn't let me transfer to my supervisor since I was unable to resolve his problem (this is how it works. It's called escalation and he wouldn't let me do it how I was supposed to). And I suddenly started breaking down and frantically raising my little red flag (basically a signal to supervisors that shit is sinking fast and I need HELP). I managed to finally get the customer to let me transfer him and my supervisor took me aside and tried to calm me down. And then he noticed my celtic knot necklace and started using it to kind of talk me down and he knew exactly what it meant and everything. It's birth, death, rebirth. It's the trinity. Breath in, hold it, breath out. The fact that he fucking knew what it meant and used it to help me center myself has made him my new favorite person. Holy fucking shit what an amazing human being.
Then afterwards he totally called me out in my group meeting for crying. My nickname used to be "giggles" (I giggled when I got nervous) and now I'm "the cryer." And this sounds like something I should be mad about right? Totally calling me out over something so emotional and giving me a nickname about it. And yet, I fucking laughed and still love the guy. Holy shit, I haven't loved a supervisor as much as I love him in a long time. He insulted me and I laughed and I still love him for it. AWESOME DUDE ALERT.
After that I actually had several really good calls. One of which was "I just got an iPhone. What does the Safari button do?" Now that customer knows what a web browser is. No this person was not 80. I have no idea how they don't know what a web browser is. But it was a great follow up call to the first complete disaster of a phone call.
Tomorrow will be my second full day on the phones. Then i get paid on Friday. And then I'm totally going to see the Avengers with my frey freys. Then I'm gonna write vampire Sherlock fic. Then I'm gonna cuddle with my cat. And then and then and then....
Yeah.
Those are my next few days I guess.