I guess this is a success of sorts...
Hello Andra. I acknowledge the complaint that you raised with [name] on the 25th October 2009 about your experiences on the Work Preparation programme in [organisation]
Firstly, may I apologise to you on behalf of [organisation]
It is clear that despite a programme of Equal Opportunities and Diversity Training there is a need for further training at our Sheffield office - one which will also highlight the area of Transgender people.
Appropriate action will be taken with the staff involved.
I have copied your DEA [Disability Employment Advisor's name] into this and wish you well for the future
Kind Regards
I was told a while back that I'd basically completed the qualification anyway so hopefully I can arrange to get it without having to go back.
I think as well as them needing diversity training for dealing with trans people, certain members of staff there needed a general cluebat re just not being an asshole (especially the branch manager who tried to intimidate me out of complaining). Hopefully this aspect will have been taken on board so nobody else gets treated as horridly, whatever their issue.