warning rant post....
As you may have noticed I don't usually post personal stuff here but as with all rules there always are exceptions and this is one of them....
Today was one of most exciting and nerve wrecking days in the office. Life rarely presents you with an opportunity to make someone’s dreams come true and I mean really make their dreams come true. Like in those emails/web stories you read about sick boy and batman - that kind of making dreams come true. So when life presents itself with a situation like that what would you do?
I got an email today from one of managers from foreign office asking to make a sick boy's dream come true - really that was it. The 6 year old boy due to genetic disease is unable to walk and from what I read about his case has not much of a bright future before him. His dream? Go to Disney.
The manager asked if our office could help with accommodating boy's family near Disney park and their company will pay for flights. Sounds simple enough right? Wrong... Disney resorts don't just have rooms flaying around our system - unfortunately. But after 4 hours of searching and looking and favour asking I got a perfect room! Everyone were so helpful once they learnt who was this reservation for - they all wanted to help making this boy's dream come true!
All happy and excited I contacted our inventory manager to help with a reservation and guess what... I got a point blank 'no'. I will not be making this reservation because... well because 'because'... there was no reason given... my 2nd email was simply ignored...
I can't put in words the frustration I felt for hours after this. How in good Lord's name do you ignore such request?! The company could easily facilitate this, I have seen more money wasted on VIP bookings... but no... they could not be bothered to help...
How do you justify this? How do you explain later on that you have wasted such a precious change you have been given - to make someone's dream come true. This was a very sad day - I never wish to feel like this again...
Sorry for the rant... I had to get it out of me...