Open Letter to Annelies van den Belt, CEO of SUP, parent company of Livejournal
Attn: Annelies van den Belt, CEO of SUP, parent company of Livejournal
Ma'am,
As I am unable to find a way to contact you directly, I am writing an open letter to ask if you are aware of how disrespectful and unresponsive some of your Livejournal staff are of your paying customers.
I would like to refer you to this Livejournal post and its comments, where in less than one day over 5,000 users have expressed their distress over the recent unwelcome changes to Livejournal comment pages; and in particular to this subthread and this one.
This is how SUP employees treat your customers? Our voices and our dollars are irrelevant to you--why? Because some of us don't live in Russia, don't share your developers' preferences, or valued your product because of its differences from your competitors?
This, my personal Livejournal, which I rarely use anymore, is not a paid account, as I'm sure you've already checked. But I maintain three others that are. I sometimes buy paid time or icons for friends. There are many others whose modest individual purchases collectively bring a great deal of money into your coffers. Why are you allowing these arrogant employees of yours to take away the functionality that we value and have paid for, and worse, to thumb their noses at us when we express our dissatisfaction?
I had just begun to hope, with the improved way the last DDoS attack was handled, that things were turning around for LJ and that my faith in your company would be vindicated, and now you do this to us. This is not how a legitimate, respectable company treats its customers. Please, please address these concerns before you drive us all away to Dreamwidth or InsaneJournal and destroy years of LiveJournal community and history.
Thank you for your time.
Ma'am,
As I am unable to find a way to contact you directly, I am writing an open letter to ask if you are aware of how disrespectful and unresponsive some of your Livejournal staff are of your paying customers.
I would like to refer you to this Livejournal post and its comments, where in less than one day over 5,000 users have expressed their distress over the recent unwelcome changes to Livejournal comment pages; and in particular to this subthread and this one.
This is how SUP employees treat your customers? Our voices and our dollars are irrelevant to you--why? Because some of us don't live in Russia, don't share your developers' preferences, or valued your product because of its differences from your competitors?
This, my personal Livejournal, which I rarely use anymore, is not a paid account, as I'm sure you've already checked. But I maintain three others that are. I sometimes buy paid time or icons for friends. There are many others whose modest individual purchases collectively bring a great deal of money into your coffers. Why are you allowing these arrogant employees of yours to take away the functionality that we value and have paid for, and worse, to thumb their noses at us when we express our dissatisfaction?
I had just begun to hope, with the improved way the last DDoS attack was handled, that things were turning around for LJ and that my faith in your company would be vindicated, and now you do this to us. This is not how a legitimate, respectable company treats its customers. Please, please address these concerns before you drive us all away to Dreamwidth or InsaneJournal and destroy years of LiveJournal community and history.
Thank you for your time.