Paid Account
My Livejournal paid account expired in early December, despite numerous reminders and pleas from Livejournal.
In all honesty, I don't use many of the features of the paid account. Look at my statistics:
0 of 20 voice posts this month
22 of 54 userpics
18.82 MB of 2.00 GB storage space
8 of 1000 subscriptions
But a few years ago I decided that I have been a member since 2001 and I felt that given what they have provided me, I should "give back" by supporting them.
By definition to me, a "renewal" is when a paid account renews their account.
An "upgrade", on the other hand, is when you go from Basic to Paid.
If you don't pay for your Paid and you let it expire, you eventually revert to Basic. So if I then pay for a Paid account, is that not an "upgrade"? Thus, in my mind, on Dec 15, what I did was an "upgrade"--- I paid for another year's Paid account for $25.
The very next day, on Dec 16, Livejournal News announces a holiday promotion where you can upgrade an account for $9.95 with automatic payment or a one-time manual payment of $15! See: news
I email them, arguing: (1) My account wasn't a renewal, I feel it was an upgrade as I had let it expire, (2) I did it less than 24 hours before their promotion; so could they please honor their promotion and refund me the balance of $10?
They don't argue any of my points, but simply state "as per our policy shown here, we do not offer any refunds. Thank you for supporting us, but go fuck off now."
NICE ATTITUDE, LIVEJOURNAL.
In all honesty, I don't use many of the features of the paid account. Look at my statistics:
0 of 20 voice posts this month
22 of 54 userpics
18.82 MB of 2.00 GB storage space
8 of 1000 subscriptions
But a few years ago I decided that I have been a member since 2001 and I felt that given what they have provided me, I should "give back" by supporting them.
By definition to me, a "renewal" is when a paid account renews their account.
An "upgrade", on the other hand, is when you go from Basic to Paid.
If you don't pay for your Paid and you let it expire, you eventually revert to Basic. So if I then pay for a Paid account, is that not an "upgrade"? Thus, in my mind, on Dec 15, what I did was an "upgrade"--- I paid for another year's Paid account for $25.
The very next day, on Dec 16, Livejournal News announces a holiday promotion where you can upgrade an account for $9.95 with automatic payment or a one-time manual payment of $15! See: news
I email them, arguing: (1) My account wasn't a renewal, I feel it was an upgrade as I had let it expire, (2) I did it less than 24 hours before their promotion; so could they please honor their promotion and refund me the balance of $10?
They don't argue any of my points, but simply state "as per our policy shown here, we do not offer any refunds. Thank you for supporting us, but go fuck off now."
NICE ATTITUDE, LIVEJOURNAL.