(no subject)
When I was at CHX GIC I was given a document…
Dear Client of the GIC,
It is now some months since we moved to our new premises and we hope that your experiences of visiting the Clinic have improved.
We are very keen to continue to improve the services that we offer and as such have drafted some Quality Standards.
We have attached a copy and would be grateful if you could spend a few moments reading these. Should you have any comments to make on them we would be happy to hear from you. Written comments should be posted in the suggestion box which is available in reception.
Our aim is to finalise the Quality Standards by mid November 2007 and copies will be available to all Clients at this time.
Many thanks,
Linda Stradins
(Service manager)
Dr James Barrett
(Lead Clinician GIC)
Introduction
West London Mental Health Trust provides a full range of local mental health services for children, adults and older people living in the boroughs of Ealing, Hammersmith and Fulham, and Hounslow.
We also provide specialist and forensic mental health services, including high secure services at Broadmoor Hospital.
In order to achieve our aspiration for Mental Health Services a core set of values have been developed that underpin the way all staff deliver care and treatment.
The Core Values include;
Gender Dysphoria Services
The WLMHT Gender Dysphoria Service provides an assessment and treatment service on an outpatient basis to a UK wide population. The service is delivered by senior clinicians including consultant psychiatrists, a consultant psychologist, an endocrinologist and a speech and language therapist. The service is supported by a number of administrative staff who are based alongside their clinical colleagues at 179 -183 Fulham Palace road, Hammersmith, London W6 8QZ.
A surgical clinic is also held in the same building. These services are provided by Imperial College Healthcare NHS Trust. Should you have any feedback or queries regarding this service you should direct these to Imperial College Healthcare NHS Trust.
Customer Service Standards
The WLMHT Gender Dysphoria Service recognises the importance of providing high standards of customer services in its everyday interactions with service users, staff colleagues, relatives, carers and visitors. To support the Clinics drive to improve the quality of customer service the following Quality Standards have been developed through discussion with Clinic Staff, service users and management.
QUALITY STANDARDS
Would I be right in thinking that the outcome of Russell Reid's hearing has shaken them up a little?
Alice.
Dear Client of the GIC,
It is now some months since we moved to our new premises and we hope that your experiences of visiting the Clinic have improved.
We are very keen to continue to improve the services that we offer and as such have drafted some Quality Standards.
We have attached a copy and would be grateful if you could spend a few moments reading these. Should you have any comments to make on them we would be happy to hear from you. Written comments should be posted in the suggestion box which is available in reception.
Our aim is to finalise the Quality Standards by mid November 2007 and copies will be available to all Clients at this time.
Many thanks,
Linda Stradins
(Service manager)
Dr James Barrett
(Lead Clinician GIC)
Introduction
West London Mental Health Trust provides a full range of local mental health services for children, adults and older people living in the boroughs of Ealing, Hammersmith and Fulham, and Hounslow.
We also provide specialist and forensic mental health services, including high secure services at Broadmoor Hospital.
In order to achieve our aspiration for Mental Health Services a core set of values have been developed that underpin the way all staff deliver care and treatment.
The Core Values include;
- Partnership
- Self-responsibility
- Honesty
- Patient focus
- Teamwork
- Continuity of healthcare
Gender Dysphoria Services
The WLMHT Gender Dysphoria Service provides an assessment and treatment service on an outpatient basis to a UK wide population. The service is delivered by senior clinicians including consultant psychiatrists, a consultant psychologist, an endocrinologist and a speech and language therapist. The service is supported by a number of administrative staff who are based alongside their clinical colleagues at 179 -183 Fulham Palace road, Hammersmith, London W6 8QZ.
A surgical clinic is also held in the same building. These services are provided by Imperial College Healthcare NHS Trust. Should you have any feedback or queries regarding this service you should direct these to Imperial College Healthcare NHS Trust.
Customer Service Standards
The WLMHT Gender Dysphoria Service recognises the importance of providing high standards of customer services in its everyday interactions with service users, staff colleagues, relatives, carers and visitors. To support the Clinics drive to improve the quality of customer service the following Quality Standards have been developed through discussion with Clinic Staff, service users and management.
QUALITY STANDARDS
- All members of staff will ensure that they treat you with respect, dignity and professionalism in their interactions with you.
- Clinic staff will work in partnership with you and strive to recognise and meet your individual needs with regard to your care. In the event that this may not be possible you will be given a full explanation.
- If the person that you first contact cannot answer your questions you will be put in touch with someone else. Our aim is to respond to all straightforward queries within 2 working days. It may take us longer to deal with more complex queries however we will respond as soon as practicably possible.
- Clinic staff will ensure that you are offered a choice of appointment date and time that is most suitable for you and takes account of your travel requirements and distance you may have to travel to attend. If, due to an unforeseen event, it becomes necessary to reschedule an appointment, you will be given as much notice as possible and alternative dates and times will be offered to suit you.
- You will be allocated to a clinician and this clinician will act as your primary carer throughout the time that you receive a service from the clinic. On occasions it will be necessary for you to be referred for a second opinion or any subsequent opinions within the clinic however you will return to the care of your primary carer following this consultation.
- Each service user will be given a card providing the contact details of the clinic, including telephone numbers and address for ease of reference when making contact.
- When you attend for an appointment we will see you within 20 minutes of the scheduled appointment time.
Would I be right in thinking that the outcome of Russell Reid's hearing has shaken them up a little?
Alice.