I was somewhere between pissed off and incredulous
Two customers were unreasonable at work today. Mostly people at my work are actually super nice, so when people are entitled arseholes, it really stands out. I work in a supermarket, by the way. I run the self-checkout area and sometimes serve at the Service Desk when it's busy, selling cigarettes and doing refunds and stuff like that.
The first guy didn't make a fuss or anything, but he told me that it was "very inconsiderate" of us not to have a spittoon for people to spit their cherry pips into. This guy is coming in, eating cherries without paying for them and thinks WE'RE the rude ones for not providing a spittoon for him to spit into. Are you fucking serious. I think it's "very inconsiderate" of him to steal, but there you go.
The second woman. Wow. Just wow. Our self-checkout area has 6 machines, arranged in 2 inward-facing rows of 3. The space between the rows is a little less than I'd like, but that's because the store is only so wide and we only put the machines in in 2010. There's enough room for 3 trolleys abreast but not much more. Anyway this woman brings her trolley down to one of the machines at the end of the row, and had the end of it sticking out perpendicular to the row, taking up the full length of the trolley. The person on the machine opposite her also has a trolley, but they have theirs directly parallel, so they're only taking up the width of one trolley. This effectively blocks off the entire exit from the self-checkout area. No one can get past. I asked if she could please move her trolley to more of a diagonal angle to the machine, just to clear a path to the exit. She replies no I can't, she likes her trolley like this so she can reach everything. I leave it until someone actually needs to leave, and then I ask can I please move your trolley just for a moment to let this person through and then I'll move it back. She huffs and rolls her eyes as I move her trolley in a bit so the other person can get past. I put it back at a less obstructive angle and she moves it so it's blocking off the exit again. Now behind this woman is someone in one of those mobility scooter things for people who aren't up to walking for whatever reason. Scooter lady is finished so I ask trolley woman if I can quickly move her trolley against to let scooter lady past. Trolley woman says no and grabs the trolley. It's actually super busy so it's not like scooter lady could even reverse out of there if she felt inclined. I tell trolley woman "Actually, it's just that there's a woman behind you in a scooter who actually can't get out unless I move your trolley." and, get this. Trolley woman spits out "Well that's not MY problem!"
The fuck.
Fuck this bitch, I move her trolley anyway and let the scooter lady out. No one could have used the machine scooter lady has just finished on unless scooter lady was gone, and there is a massive line. Does trolley woman expect everyone to just wait for her to be done checking out her trolleyfull before they can leave? She expects like a dozen people to just wait for her? What the fuck is wrong with this woman?
Anyway once trolley woman is finished, she comes up to me and says "I don't appreciate having my trolley moved like that. I'm only using the self-checkout because there were lines at all the other registers, but I don't think I'll be using it again." She says this in tones that clearly convey her opinion that everything is mine or the machine's fault. I tell her that it's unexpectedly busy for 1:30 on a weekday, and that we've called in every spare pair of hands to assist on service right now (I can see grocery dpt people on registers from where I am). She says "That's not true - I saw two empty registers on my way down!"
What manner of idiot is this woman. You need PEOPLE to operate those empty registers and ALL THE PEOPLE ARE HERE ALREADY. Also how big is her sense of entitlement? Oh boo-hoo, you might have to wait in line? Guess what? SO DOES EVERYONE ELSE RIGHT NOW. IN FACT, by blocking the exit, you were ACTUALLY MAKING PEOPLE WAIT IN LINE LONGER. Your desire to get served straight away and have your trolley just so isn't more valid or important than everyone else's desire to check out their shopping and have enough space to do so.
Anyway I just repeated "We have all available staff on registers at the moment." and stared back at her until she left. I told my supervisor later and she was like "Wow what a whackjob." and I was like "Well if anyone complains about me moving their trolley, you know it's her." and my supervisor was like "If anyone complained about you anyway I'd be pretty sceptical." so YAY for me. :P
Okay that was like an essay, sorry, but I really needed to have a srs bsns bitch about it.
The first guy didn't make a fuss or anything, but he told me that it was "very inconsiderate" of us not to have a spittoon for people to spit their cherry pips into. This guy is coming in, eating cherries without paying for them and thinks WE'RE the rude ones for not providing a spittoon for him to spit into. Are you fucking serious. I think it's "very inconsiderate" of him to steal, but there you go.
The second woman. Wow. Just wow. Our self-checkout area has 6 machines, arranged in 2 inward-facing rows of 3. The space between the rows is a little less than I'd like, but that's because the store is only so wide and we only put the machines in in 2010. There's enough room for 3 trolleys abreast but not much more. Anyway this woman brings her trolley down to one of the machines at the end of the row, and had the end of it sticking out perpendicular to the row, taking up the full length of the trolley. The person on the machine opposite her also has a trolley, but they have theirs directly parallel, so they're only taking up the width of one trolley. This effectively blocks off the entire exit from the self-checkout area. No one can get past. I asked if she could please move her trolley to more of a diagonal angle to the machine, just to clear a path to the exit. She replies no I can't, she likes her trolley like this so she can reach everything. I leave it until someone actually needs to leave, and then I ask can I please move your trolley just for a moment to let this person through and then I'll move it back. She huffs and rolls her eyes as I move her trolley in a bit so the other person can get past. I put it back at a less obstructive angle and she moves it so it's blocking off the exit again. Now behind this woman is someone in one of those mobility scooter things for people who aren't up to walking for whatever reason. Scooter lady is finished so I ask trolley woman if I can quickly move her trolley against to let scooter lady past. Trolley woman says no and grabs the trolley. It's actually super busy so it's not like scooter lady could even reverse out of there if she felt inclined. I tell trolley woman "Actually, it's just that there's a woman behind you in a scooter who actually can't get out unless I move your trolley." and, get this. Trolley woman spits out "Well that's not MY problem!"
The fuck.
Fuck this bitch, I move her trolley anyway and let the scooter lady out. No one could have used the machine scooter lady has just finished on unless scooter lady was gone, and there is a massive line. Does trolley woman expect everyone to just wait for her to be done checking out her trolleyfull before they can leave? She expects like a dozen people to just wait for her? What the fuck is wrong with this woman?
Anyway once trolley woman is finished, she comes up to me and says "I don't appreciate having my trolley moved like that. I'm only using the self-checkout because there were lines at all the other registers, but I don't think I'll be using it again." She says this in tones that clearly convey her opinion that everything is mine or the machine's fault. I tell her that it's unexpectedly busy for 1:30 on a weekday, and that we've called in every spare pair of hands to assist on service right now (I can see grocery dpt people on registers from where I am). She says "That's not true - I saw two empty registers on my way down!"
What manner of idiot is this woman. You need PEOPLE to operate those empty registers and ALL THE PEOPLE ARE HERE ALREADY. Also how big is her sense of entitlement? Oh boo-hoo, you might have to wait in line? Guess what? SO DOES EVERYONE ELSE RIGHT NOW. IN FACT, by blocking the exit, you were ACTUALLY MAKING PEOPLE WAIT IN LINE LONGER. Your desire to get served straight away and have your trolley just so isn't more valid or important than everyone else's desire to check out their shopping and have enough space to do so.
Anyway I just repeated "We have all available staff on registers at the moment." and stared back at her until she left. I told my supervisor later and she was like "Wow what a whackjob." and I was like "Well if anyone complains about me moving their trolley, you know it's her." and my supervisor was like "If anyone complained about you anyway I'd be pretty sceptical." so YAY for me. :P
Okay that was like an essay, sorry, but I really needed to have a srs bsns bitch about it.