Woot for the fixing! They actually kinda buggered themselves by not notating the calls; they put themselves to the point where they were about to be in breach of the warranty. Apparently they also change something about the internal layout so it doesn't overheat as easily, while they're at it. Neat.
No, I spoke to their Indian call centre when I called the Canadian tech number. Either that or the two folks I spoke to on the American line had fantastic North American accents. The second one even had a Chinese lilt to his words.
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