I am sorry about your dissatisfaction...
To the difficult guest I had at work yesterday,
Please know that my department has thousands of products available for your purchase. Unfortunately the sheer volume of the selection makes it prohibitive for any one staff member to know off the top of their head the formulations of every product on our shelves, or the status of every order we have coming in. I do not have access to our suppliers stock levels, and I am not the one who places the orders, so I am unsure as to the exact timing for the delivery of that product. I also am not a computer and can not keep all of this data in a readily available, but seldom used file to pull out when you want the answer now.
Unfortunately, I am unable to find the answer out for you right now, because it is a weekend, and the supplier/manufacturer is closed for the weekend. I would be more than happy to take your information and get back to you with an answer.
Please do not condescend to me about not doing my job well, because you are upset that you can not have immediate satisfaction. Patience is a virtue, and I am just asking you to be reasonable. And please do not insist to me that you pointed this issue out to ME a week ago. I am sure of the fact that we have not spoken about these issues previously. And please do not tell me that I just don't remember. I get paid to remember, and I do it very well. There are many other people on our staff, please accept the possibility that you could be mistaken. As I have accepted the possibility that I may have had a discussion with you on this subject and then promptly developed amnesia, or developed post traumatic stress disorder, and blocked you and your condescending nature from my memory.
When you tell me that a product on the shelves is not the one you purchased a while back, and I ask you if you would be willing to bring the product you have in with you so that we can compare, please do not tell me that you could do that yourself. I know you are capable of doing that, but you have information that I don't. You have documentation of the formulation that you have at home. I need that in order to be able to find you the same product.
I do very well at my job, and I want to make sure that you are happy with your experience here. I will do everything in my power to make sure you have all the information you require in a reasonable amount of time.
Please know that I can also make mistakes, and I am willing to accept the consequences and apologize for my shortcomings. I understand that you are frustrated, and I understand that it is upsetting to you to make the trip out to our store, and not find the exact item you want. I am sorry that we are unable to satisfy you in this moment. However, there is only so much time that I will stand here and listen to you condescend to me about things that are out of my ability to control.
Thank you for taking the time out of your day to read this commentary on our interaction today. I hope it enlightens you on the virtues of patience and humility.
Sincerely,
Insignificant Team Member
Please know that my department has thousands of products available for your purchase. Unfortunately the sheer volume of the selection makes it prohibitive for any one staff member to know off the top of their head the formulations of every product on our shelves, or the status of every order we have coming in. I do not have access to our suppliers stock levels, and I am not the one who places the orders, so I am unsure as to the exact timing for the delivery of that product. I also am not a computer and can not keep all of this data in a readily available, but seldom used file to pull out when you want the answer now.
Unfortunately, I am unable to find the answer out for you right now, because it is a weekend, and the supplier/manufacturer is closed for the weekend. I would be more than happy to take your information and get back to you with an answer.
Please do not condescend to me about not doing my job well, because you are upset that you can not have immediate satisfaction. Patience is a virtue, and I am just asking you to be reasonable. And please do not insist to me that you pointed this issue out to ME a week ago. I am sure of the fact that we have not spoken about these issues previously. And please do not tell me that I just don't remember. I get paid to remember, and I do it very well. There are many other people on our staff, please accept the possibility that you could be mistaken. As I have accepted the possibility that I may have had a discussion with you on this subject and then promptly developed amnesia, or developed post traumatic stress disorder, and blocked you and your condescending nature from my memory.
When you tell me that a product on the shelves is not the one you purchased a while back, and I ask you if you would be willing to bring the product you have in with you so that we can compare, please do not tell me that you could do that yourself. I know you are capable of doing that, but you have information that I don't. You have documentation of the formulation that you have at home. I need that in order to be able to find you the same product.
I do very well at my job, and I want to make sure that you are happy with your experience here. I will do everything in my power to make sure you have all the information you require in a reasonable amount of time.
Please know that I can also make mistakes, and I am willing to accept the consequences and apologize for my shortcomings. I understand that you are frustrated, and I understand that it is upsetting to you to make the trip out to our store, and not find the exact item you want. I am sorry that we are unable to satisfy you in this moment. However, there is only so much time that I will stand here and listen to you condescend to me about things that are out of my ability to control.
Thank you for taking the time out of your day to read this commentary on our interaction today. I hope it enlightens you on the virtues of patience and humility.
Sincerely,
Insignificant Team Member