phone convos this week - ah, its been a good week...
"May I have your password so I can reset it in the db?"
"LETTER LETTER LETTER..."
"In that password is that an S like Sam or an F like Frank?"
""
"Is that an S like Sam or an F like Frank?"
"" - note of impatience coming into voice
Internal sigh from me. "Once again, is that an S like Sam or an F like Frank?"
"S, like Sam"
"Thank you"
"Can you please reset my password?"
"Sure, what is it?"
"MY NAME"
"Excuse me, did you say YOUR NAME?"
"Yes, MY NAME."
"Ooookay."
Should mention user's name sounds like a 70s porn start name - makes it even better ;)
"People are not receiving my emails. I send them and they don't receive them."
"Can you please reset my password?"
"Sure, what is it?"
"password"
NOTE: This person has had that password, being reset, for over 3 years. Hello information security?
"I am using Word and all the letters are crunched up on the left of the page."
"I haven't received an email since last week."
NOTE: I had 3 of these calls in the week
"I opened the email So-And-So sent me and it disappeared."
"Oh"
User called for main password reset to access network.
I reset and gave her the generic. It prompted her to change it.
She tried to change it. Locked herself out of one of the tandem accounts.
I unlocked. Had user try again.
She locked herself out of the second tandem account
i unlocked and reset generic and had her try again.
She tried and it failed. She tried again and locked herself out of the first tandem account.
I unlocked and reset generic.
She tried again. Locked again. I unlocked and reset generic again.
She locked again.
At which point I put in a call to have a technician go out there and reset the damned password for her
Some people are beyond helping...
When a new person is hired we set up their access in advance and send their passwords/ids to their supervisor. For retail people this will consist of anywhere from 7 to 15 sets of credentials - all in separate apps which means the set-up process takes no little time
Got a call this week, manager was accessing all of the new users accounts and changing the passwords to something random.
Her logic? "I'll just have them call and get their passwords reset when they start."
Uh... No, you won't. Not unless you want them to not be working for several hours since we will NOT be resetting many passwords over the damned phone.
Where is my cattle prod?
Not this week but too good to not note:
The IT professional that called to say he couldn't connect Wirelessly on his laptop from his home
Our company has very strict rules about Wireless cards in our laptops - user was using a pirated one he claimed "his boss gave him"
Then he proceeded to explain that he didn't have a Wireless router.
Then he explained that he didn't have an internet connection - he had just moved into his new place.
He wanted us to make him an administrator on his machine so that he could 'fix it' - our company has strict rules about being an administrator too. I'm sure there is a good reason this doof isn't one...
Anyhow - had to explain that if he didn't have the internet he couldn't connect to the network. And if he couldn't connect to the network we couldn't remote access his machine. And if we couldn't remote access his machine we couldn't make him an administrator (even if we WANTED to).
This was a Saturday - it had to be explained to him FIVE TIMES before he finally got off the phone.
Doo... Doo... Doo
Friday afternoon we get a call from the user, complaining that he can't connect Wirelessly to our network
He had NOT gotten an internet connection yet. He was still using his PIRATED card...
Oh, did I mention his specialization is networks?