Refusal to Investigate information they asked for.

[sockingaccount]

I'm doing this on behalf of a friend of mine. She has written most of this up for me and I've edited it. I'm using a sock account for my own safety but it's likely I'll get suspended if they're really just trying to cover this up.

Comments

[intrepia]

Hi! I'm a volunteer with LJ Support, and I thought I might be able to provide some information that would be helpful for you

[right]

I am one of the administrators of the Communities category and I'm just commenting here to confirm that what intrepia said about our policies on converting communities is accurate. In support, we never investigate further on normal requests that don't potentially pose a risk to someone's account security.

[intrepia]

But I asked for a community to be made a personal journal before and it was you that filled it for me, it wasn't moved to abuse so if it was as intrepia said that abuse do a check then why didn't they find out this "incriminating evidence" then? Why when I suddenly ask now why was I suddenly this "previously terminated user". I'm not asking you to answer since I know you don't/can't discuss that, just making a statement of why it's so random and confusing.

I will admit that the community wasn't mine, I asked a user (who's name I unfortunately can't remember) if I could have it and she gave it to me. If that was the case then surely I would have been told just simply no and not suspended for being previously terminated, which is untrue.

[intrepia]

As I said to right, I've asked to have a community turned into a journal in March and if it's as you say that Abuse needs to check the user owns the community and the persons history, then it makes no sense why, when I ask to have another community changed, they throw out this random statement of me being previously terminated. If they simply wanted to refuse to do this then that would have been fine and I wouldn't have complained

[intrepia]

I'm completely convinced now that they are ignoring it, not out of malice (and I never said they're doing it to make me suffer), but because they've realised what a big mistake they've made but don't want to rectify it, what's one user who complains they've made a mistake going to do, right? Better to keep them suspended so people who notice aren't going to distrust the team.

There are people asking for my journals to be purged also because of this stupid idea of purging suspended journals so I guess they're hoping it'll make them loads of money too.

I've got other accounts on those emails I gave them that aren't suspended and they haven't gone through and suspended them, if I was this notorious journal hijacker I'm pretty sure they'd want to find out quickly and would have given me a quicker response and suspended my other journals.