Refusal to Investigate information they asked for.

[sockingaccount]

I'm doing this on behalf of a friend of mine. She has written most of this up for me and I've edited it. I'm using a sock account for my own safety but it's likely I'll get suspended if they're really just trying to cover this up.

Comments

[anonymous]

I am the person who got suspended.

I gave two accounts away to this person in Feb since she asked me for them and I wasn't using them. I've opened other support requests since then with them being answered and no suspension. One request I opened in May, a month before I opened this request I got suspended on, and none of my information has changed.

I've noticed the person I gave the accounts to goes around trading names a lot. There's a whole community dedicated to trading each others names for better names. The person I mentioned who also got suspended for a mistake got hers unsuspended in a day, but as it was said, she had paid accounts, I don't (though I was considering it just a day before I got suspended).

I read about your story actually, they claim they do all this checking before suspending but I don't believe that for a second. I'm from the YUK, this person they think I am is in America.

Usually, from what I've read here, LJ Abuse just closes the request when they don't want to answer, yet all of my requests have been left open and they said they would respond once they've investigated. I've told them I don't want specifics of the delay, just confirmation that I'm not being ignored.

It's all just very confusing and frustrating especially when I've lost years worth of entries, but obviously they don't care about that.

I wouldn't be so bothered if I could just create a new account and carry on, but they've told me "I'm not welcome to maintain accounts" so I'm stuck.

[anonymous]

I obviously meant UK not YUK...

[cdaae]

That really sucks.

I seem to remember I could still log in and export my entries, even though the account was banned and I couldn't use it to post or comment. That was a few years ago now, and I don't remember where the export page is. Plus the system may have changed.

I hope it gets sorted out for you. The fact that the requests haven't been closed at least suggests that they are looking into it, albeit slowly and with a lack of communication.

[anonymous]

Thank you, and I hope so. If I don't get a response soon though I'll be filing a complaint with the BBB though. It may not get me a resolution but it'll be added to their records. Being unfairly suspended for 3 weeks and no response for two weeks is just not good customer service.