(no subject)
x-posted.
Tonight, one of my first tables was an elderly couple who started out very nice.
I think they started off with only some waters, and ordered a steak and a talapia.
I noticed they had senior citizens discount cards sitting on the table.
As the kitchen cooks their food, the steak is finished, however they realize that all of the talapia is frozen and it will take much longer to cook. So the steak sits in the window, which was supposed to be med. well, but it sat in the window so long waiting for the talapia, that it pretty much got cooked to well done. Agh.
I finally took their food, which was still okay, and they handed me the cards. Now, a lot of tourist and travelers bring us all kinds of cards like this, and honestly we can't take most of them. I work at Applebee's, since I kind of need that for background info. Anyway, my Applebee's is in a group called "Apple Gold" or "The Gold Group". Other groups, or franchises, have their own names.. this couples card was from "The Rose Group". Applebee's down here aren't associated at all with other Applebee's, especially one's in New York. That was made clear when there was a whole incident some months back where an Applebee's in New York served an alcoholic beverage to a 4 year old or something. There were things posted everywhere telling us what to say if anyone ever asked about it, and to say how we aren't associated with that Applebee's at all.
Anywho, I take the cards to the manager even though I knew what he'd say. Of course we can't take them, so I take the cards back to the folks, smiling away and nicely explain the policy. By the way, their cards also stated they could get 10% off alcoholic beverages, which is a Big No-No here in North Carolina. They have very strict alcohol laws in NC, whereas we aren't allowed to have Happy Hours or any type of specials on alcohol at ALL. Now, this couple didn't order any, but that's not the point. I explained to them how we weren't associated with "The Rose Group" and the card specifically stated that it was only valid at those Applebee's.
Boy, were those old folks pissed.
"We use this card everyhwere, from New York to Flordia, and we've never had anyone tell us we can't use it!"
Aww, well I'm sorry. We're the Gold Group. That card is for the Rose Group.
"Well how do we get a card for this Applebee's?"
We don't have them.
"Well why don't you ask the manager?! You never know unless you open your mouth and ask."
I'm pretty much a manager and I know that we don't have them.
It goes on and on and on and on.. and here goes:
SUDDENLY, everything is wrong with their food.
"How come his broccoli is soft, and mine is hard?!"
Because your dish is weight watchers, and they serve the broccoli raw.
"My steak is well done, it was supposed to be medium well."
Well can I get that re-done for you?
"No, because I'll have to wait for it."
OK, fine.
"My rice is cold."
Would you like some more?
"No."
Of course none of this is my exact words really, because you know how we have to up-play things and have super awesome fantastic personalities and keep everything lighthearted and going smoothly.
So, I send for some cooked broccoli for this table. It goes out, and she doesn't see me, but I hear her say, "They didn't have to bring this."
So I bring her a to-go box and basically say, "Here, you can take it with you." and so on and so forth.
She eats every single bite of her rice. He eats every single bite of his steak. I go to take her plate with her "raw" broccoli, and she's like "No, no, I'll take that, too"
I forgot to slide in the part where when we were going back and forth for the longest time.. it seems some people just want you so stand there and argue as long as you possibly will. So, while I was standing there, apologizing and being as nice as I possibly could, and answering stupid question after stupid question, this old woman has the nerve to slip in a, "Has anyone ever told you how beautiful your eyes are?"
Hahahha. I was just like, oh goodness. This is something else.
Now, how is it when someone doesn't like the food, they eat all of it and want to take the leftovers with them? I thought you didn't like it, you cheap bastard. It's like, "Hmm, I'm not getting my discount? Well then I'll get something for free."
So naturally, as they always do, the manager took off the steak. Ah.
They ended up leaving me $4 on their $16 check. Safe traveling, folks. Come back and see us, you trolls. Bring your stupid discount card.
Tonight, one of my first tables was an elderly couple who started out very nice.
I think they started off with only some waters, and ordered a steak and a talapia.
I noticed they had senior citizens discount cards sitting on the table.
As the kitchen cooks their food, the steak is finished, however they realize that all of the talapia is frozen and it will take much longer to cook. So the steak sits in the window, which was supposed to be med. well, but it sat in the window so long waiting for the talapia, that it pretty much got cooked to well done. Agh.
I finally took their food, which was still okay, and they handed me the cards. Now, a lot of tourist and travelers bring us all kinds of cards like this, and honestly we can't take most of them. I work at Applebee's, since I kind of need that for background info. Anyway, my Applebee's is in a group called "Apple Gold" or "The Gold Group". Other groups, or franchises, have their own names.. this couples card was from "The Rose Group". Applebee's down here aren't associated at all with other Applebee's, especially one's in New York. That was made clear when there was a whole incident some months back where an Applebee's in New York served an alcoholic beverage to a 4 year old or something. There were things posted everywhere telling us what to say if anyone ever asked about it, and to say how we aren't associated with that Applebee's at all.
Anywho, I take the cards to the manager even though I knew what he'd say. Of course we can't take them, so I take the cards back to the folks, smiling away and nicely explain the policy. By the way, their cards also stated they could get 10% off alcoholic beverages, which is a Big No-No here in North Carolina. They have very strict alcohol laws in NC, whereas we aren't allowed to have Happy Hours or any type of specials on alcohol at ALL. Now, this couple didn't order any, but that's not the point. I explained to them how we weren't associated with "The Rose Group" and the card specifically stated that it was only valid at those Applebee's.
Boy, were those old folks pissed.
"We use this card everyhwere, from New York to Flordia, and we've never had anyone tell us we can't use it!"
Aww, well I'm sorry. We're the Gold Group. That card is for the Rose Group.
"Well how do we get a card for this Applebee's?"
We don't have them.
"Well why don't you ask the manager?! You never know unless you open your mouth and ask."
I'm pretty much a manager and I know that we don't have them.
It goes on and on and on and on.. and here goes:
SUDDENLY, everything is wrong with their food.
"How come his broccoli is soft, and mine is hard?!"
Because your dish is weight watchers, and they serve the broccoli raw.
"My steak is well done, it was supposed to be medium well."
Well can I get that re-done for you?
"No, because I'll have to wait for it."
OK, fine.
"My rice is cold."
Would you like some more?
"No."
Of course none of this is my exact words really, because you know how we have to up-play things and have super awesome fantastic personalities and keep everything lighthearted and going smoothly.
So, I send for some cooked broccoli for this table. It goes out, and she doesn't see me, but I hear her say, "They didn't have to bring this."
So I bring her a to-go box and basically say, "Here, you can take it with you." and so on and so forth.
She eats every single bite of her rice. He eats every single bite of his steak. I go to take her plate with her "raw" broccoli, and she's like "No, no, I'll take that, too"
I forgot to slide in the part where when we were going back and forth for the longest time.. it seems some people just want you so stand there and argue as long as you possibly will. So, while I was standing there, apologizing and being as nice as I possibly could, and answering stupid question after stupid question, this old woman has the nerve to slip in a, "Has anyone ever told you how beautiful your eyes are?"
Hahahha. I was just like, oh goodness. This is something else.
Now, how is it when someone doesn't like the food, they eat all of it and want to take the leftovers with them? I thought you didn't like it, you cheap bastard. It's like, "Hmm, I'm not getting my discount? Well then I'll get something for free."
So naturally, as they always do, the manager took off the steak. Ah.
They ended up leaving me $4 on their $16 check. Safe traveling, folks. Come back and see us, you trolls. Bring your stupid discount card.