A-Dora-able *hears groans*
My good friend is staying with me at the moment while shes in between flats. With her is her incredibly tiny and cute Kitten "Dora".
Corrina got her when we went on a North Island road trip in November and we were given her (Her previous owner didn't really care that her cat had given birth to Kittens.) Shes named after Dora the Explorer, after she started exploring the car midway through our trip home. So she's staying at the moment with Corrina, annoying the crap out of my cat and having fun running/sliding across the kitchens wood floors.
Isn't she a cutie?
Well, other than that I'm working full-time at the cinemas. I've just just finished three days of floor shifts and I had to deal with the most amazing B*tch yesterday. She was accidentally let into a theatre when she only had 5 tickets for 6 people. Into an session with allocated seats. So, I get a nice lady with a child who comes to me asking if I could sort out the seating shortage. I walk in, check everyones tickets and find that this lady is short one. I approach her in my most politest manner and tell her that unfortunately due to her shortage of tickets, she will have to switch to another space (which was just as good as her current spot). Without any need to, the women responded with a quiet but angry "f**k you you f**king brat". In a theatre full of small children, which turned nice and quiet when everyone started realising there was a free pre-show show. I was so shocked my only response was a stunned 'pardon me?', to which she responded with a much LOUDER tirade of abuse, insulting my appearance, weight and job position as well as the other staff on duty.
*pause*
Ladies and Gentleman, in the service industry, if you wish to get the very best of service, you can respond in anger in a situation where a mistake is made. A mistake is not a personal, so you should not respond with a personal attack. And you just shouldn't direct it at a innocent person who is trying to help, because then that person won't be as helpful as she can be. She won't pull strings, won't give you a free ticket in a better position. Nope, she'll get pissed right back.
Instead, she will have you taken to the ticket booth downstairs (which is a 120m walk) to purchase another ticketn and have your whole group moved to a less than desirable position and make damn sure you and your family move. All with an irratatingly polite response and smile to your rude comments regarding her heritage and competancy.
(I might have not responded so strongly if she hadn't attempted to launch a separate tirade at the poor women and her child who's seat she was sitting in. I have a real issue with people who just yell at innocent others to make themselves feel better)
And now I have two days off to try and get some of this damn Pych paper finished. grrrrrr. But Dora's keeping me company, her favourite sitting place at the moment in right on the nice warm keyboard or under the desk, attacking my toes.
HI!
Corrina got her when we went on a North Island road trip in November and we were given her (Her previous owner didn't really care that her cat had given birth to Kittens.) Shes named after Dora the Explorer, after she started exploring the car midway through our trip home. So she's staying at the moment with Corrina, annoying the crap out of my cat and having fun running/sliding across the kitchens wood floors.
Isn't she a cutie?
Well, other than that I'm working full-time at the cinemas. I've just just finished three days of floor shifts and I had to deal with the most amazing B*tch yesterday. She was accidentally let into a theatre when she only had 5 tickets for 6 people. Into an session with allocated seats. So, I get a nice lady with a child who comes to me asking if I could sort out the seating shortage. I walk in, check everyones tickets and find that this lady is short one. I approach her in my most politest manner and tell her that unfortunately due to her shortage of tickets, she will have to switch to another space (which was just as good as her current spot). Without any need to, the women responded with a quiet but angry "f**k you you f**king brat". In a theatre full of small children, which turned nice and quiet when everyone started realising there was a free pre-show show. I was so shocked my only response was a stunned 'pardon me?', to which she responded with a much LOUDER tirade of abuse, insulting my appearance, weight and job position as well as the other staff on duty.
*pause*
Ladies and Gentleman, in the service industry, if you wish to get the very best of service, you can respond in anger in a situation where a mistake is made. A mistake is not a personal, so you should not respond with a personal attack. And you just shouldn't direct it at a innocent person who is trying to help, because then that person won't be as helpful as she can be. She won't pull strings, won't give you a free ticket in a better position. Nope, she'll get pissed right back.
Instead, she will have you taken to the ticket booth downstairs (which is a 120m walk) to purchase another ticketn and have your whole group moved to a less than desirable position and make damn sure you and your family move. All with an irratatingly polite response and smile to your rude comments regarding her heritage and competancy.
(I might have not responded so strongly if she hadn't attempted to launch a separate tirade at the poor women and her child who's seat she was sitting in. I have a real issue with people who just yell at innocent others to make themselves feel better)
And now I have two days off to try and get some of this damn Pych paper finished. grrrrrr. But Dora's keeping me company, her favourite sitting place at the moment in right on the nice warm keyboard or under the desk, attacking my toes.
HI!