Continued Changes
More of the change in management at work. One moment I feel I'm being unreasonable, the next I find out several others around me feel the same way. It's been a roller coaster ride.
Most of the stuff my new manager is having us do is being required by higher ups. It's not that he's having us do it, it's how he's approaching us. He came out of the chute with a barrage of e-mails of things for us to do. Like I said, most would've been required of us anyway. Others were him simply imposing his way of wanting to do things upon us. Many of my co-workers have spoken up about various issues and he's backed off on some things and for the most part, been willing to listen. Still, I've now got to do things that I didn't have to do. Bi-weekly one-on-ones, managing yet another calendar. It's not that I have to have a calendar, it's that I have to have certain things on the calendar and keep it updated a certain way, and it has to be public. What a pain.
One of the other managers has proven to be much worse. On Wednesday night we had a call holding for over 20 minutes. There were 2 of us on. I was busy trying to handle a couple of hot calls and my co-worker was indisposed. This manager sent the two of us an e-mail the next morning ripping us a new one over the call holding. When my co-worker tried to explain what happened the manager's response was even worse!
This manager dropped e-mail bombs on a few other people in my group as well. In a conversation with other people in other groups regarding this manager it seems he's rather territorial. It's hard enough to get our east coast team and our central team playing well together with cooperative managers in each location. With a competitive manager this could get real bad.
The phone business really bothers me. It seems word has come down from above that we *will* meet certain response time metrics and we *will* do it with the staff we have. I am not a phone monkey! I do this job so I can solve problems. I plan on bringing this up with my manager at our first one-on-one. His response will determine weather I try to stick it out here or actively start looking to move on.
I'm considering moving on. The problem is, and has always been, to what? This week I did some research and discovered that 5 former co-workers wound up under 2 managers in one area. I'm wondering if this area might be a good fit for me. I sent 2 of them e-mail telling them what I thought I wanted to do and asking of they knew where that type of work was being done. I heard back from one so far. My old manager is willing to help with some of this and I should be able to take care of some of the BS work at the same time.
People in this place are so stressed it's not funny. I've talked to one person who had an anxiety attack and have since found a couple of others. Several other people I've talked to have admitted that they're "on the edge" as well. Others have already left. What really stinks is management hasn't noticed this or simply doesn't care. My old manager knew all too well how stressed his people were and worked pretty hard to do what he could for us. I know he's the reason I haven't seriously looked into moving on before this. He is only one person and can only do so much. The people above him aren't doing anything to help the morale situation here.
Most of the stuff my new manager is having us do is being required by higher ups. It's not that he's having us do it, it's how he's approaching us. He came out of the chute with a barrage of e-mails of things for us to do. Like I said, most would've been required of us anyway. Others were him simply imposing his way of wanting to do things upon us. Many of my co-workers have spoken up about various issues and he's backed off on some things and for the most part, been willing to listen. Still, I've now got to do things that I didn't have to do. Bi-weekly one-on-ones, managing yet another calendar. It's not that I have to have a calendar, it's that I have to have certain things on the calendar and keep it updated a certain way, and it has to be public. What a pain.
One of the other managers has proven to be much worse. On Wednesday night we had a call holding for over 20 minutes. There were 2 of us on. I was busy trying to handle a couple of hot calls and my co-worker was indisposed. This manager sent the two of us an e-mail the next morning ripping us a new one over the call holding. When my co-worker tried to explain what happened the manager's response was even worse!
This manager dropped e-mail bombs on a few other people in my group as well. In a conversation with other people in other groups regarding this manager it seems he's rather territorial. It's hard enough to get our east coast team and our central team playing well together with cooperative managers in each location. With a competitive manager this could get real bad.
The phone business really bothers me. It seems word has come down from above that we *will* meet certain response time metrics and we *will* do it with the staff we have. I am not a phone monkey! I do this job so I can solve problems. I plan on bringing this up with my manager at our first one-on-one. His response will determine weather I try to stick it out here or actively start looking to move on.
I'm considering moving on. The problem is, and has always been, to what? This week I did some research and discovered that 5 former co-workers wound up under 2 managers in one area. I'm wondering if this area might be a good fit for me. I sent 2 of them e-mail telling them what I thought I wanted to do and asking of they knew where that type of work was being done. I heard back from one so far. My old manager is willing to help with some of this and I should be able to take care of some of the BS work at the same time.
People in this place are so stressed it's not funny. I've talked to one person who had an anxiety attack and have since found a couple of others. Several other people I've talked to have admitted that they're "on the edge" as well. Others have already left. What really stinks is management hasn't noticed this or simply doesn't care. My old manager knew all too well how stressed his people were and worked pretty hard to do what he could for us. I know he's the reason I haven't seriously looked into moving on before this. He is only one person and can only do so much. The people above him aren't doing anything to help the morale situation here.